Payments Implementation Strategist

Posted on 9/27/2023

INACTIVE

501-1,000 employees

Comprehensive technology solutions for cannabis retailers

Company Overview

Dutchie stands out as a comprehensive technology partner for cannabis retailers, providing a suite of solutions that streamline operations, ensure compliance, and enhance customer experiences. The company's competitive edge lies in its integrated platform, which covers everything from point of sale and payments to ecommerce and insurance, enabling dispensaries to scale with ease. Furthermore, Dutchie's leadership in the cannabis industry is evident in its robust online platform that connects consumers with a wide range of products from leading cannabis brands, offering convenient features like in-store or curbside pickup, home delivery, and secure, cashless payments through Dutchie Pay.

Consumer Software

Company Stage

Series D

Total Funding

$603M

Founded

2017

Headquarters

Bend, Oregon

Growth & Insights

Headcount

6 month growth

↓ -1%

1 year growth

↓ -18%

2 year growth

↓ -18%

Locations

Remote

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Sales

Salesforce

CategoriesNew

Sales & Account Management

Requirements

2-3 years of customer-facing operations, implementation, or project management experience
Experience in a payments environment or within a payments business entity
Ability to coordinate with both internal and external stakeholders
Detail oriented with excellent organizational and project management skills
Ability to communicate effectively verbally and in writing
Strong sense of teamwork and while working independently and autonomously
Intermediate computer skills (Salesforce, Microsoft Office, Google Suite, DocuSign, Slack)
Operate independently with little supervision on a day-to-day basis

Responsibilities

Assist customers through payments application / onboarding / activation processes
Manage and coordinate new account applications from inbound prospective clients
Assist customers with hardware set up
Collaborate with sales team to assist in the sign-up process
Timely onboarding calls to activate payment solution and ensure functionality
Coordinate with internal and external stakeholders for underwriting
Provide ongoing support after activation and escalate cases, as needed
Pinpoint areas for operational process improvements
Analyze and maintain data elements that contribute to the Payments initiative

About Dutchie

Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.

Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

About This Job

Dutchie is looking for a Payments Implementation Strategist to oversee our Pin-Debit application and onboarding process. Once retailers are committed, the payments team member will handle everything from the application, to helping customers obtain underwriting approval, to account activation. This is a fast-paced team, so we’re looking for someone who excels at time management and managing multiple priorities while working cross-functionally both internally and externally.

What You’ll Do...

Assist customers through payments application / onboarding / activation processes
Manage and coordinate new account applications from inbound prospective clients
Assist customers with hardware set up
Collaborate with sales team to assist in the sign-up process
Timely onboarding calls to activate payment solution and ensure functionality
Coordinate with internal and external stakeholders for underwriting
Provide ongoing support after activation and escalate cases, as needed
Pinpoint areas for operational process improvements
Analyze and maintain data elements that contribute to the Payments initiative

What You Bring...

2-3 years of customer-facing operations, implementation, or project management experience
Experience in a payments environment or within a payments business entity
Ability to coordinate with both internal and external stakeholders
Detail oriented with excellent organizational and project management skills
Ability to communicate effectively verbally and in writing
Strong sense of teamwork and while working independently and autonomously
Intermediate computer skills (Salesforce, Microsoft Office, Google Suite, DocuSign, Slack)
Operate independently with little supervision on a day-to-day basis

You’ll Get…

We are targeting a starting salary of $80,000 based on the intended level for this role. There may be flexibility on individual compensation packages based candidate skillet, experience, qualifications and other position-related factors.

In addition to cash compensation, our total rewards package includes:

Full medical benefits including dental and vision plans to ensure you always have the best care.
Equity packages in the form of stock options to all employees.
Technology (hardware, software, reading materials, etc..) allowance
Flexible vacation and sick days

#LI-AH1

At Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.