Full-Time

Technical Account Manager

Bulgaria

Confirmed live in the last 24 hours

Zuora

Zuora

1,001-5,000 employees

Monetization suite simplifying quote-to-cash processes


Mid

Remote in USA

Required Skills
Communications
SQL
Requirements
  • At least 3-5 years of enterprise level experience delivering moderate to complex Revenue and Finance solutions
  • At least 3 to 5 years of experience in customer-facing solution delivery within a professional services organization
  • 3-5 years of enterprise level expertise with ERP, Order to Cash, Billing, and/or CRM solutions
  • Bachelor’s of Science in Computer Science or in Business preferred
  • Code experience such as SQL, PLSQL or another programming language
  • Object oriented framework experience
  • Ability to review API documentation and assist customers in determining how best use APIs and troubleshoot API integrations
  • Ability to review Zuora workflows and assist customers in troubleshooting these workflows
  • Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution
  • Experience in requirements gathering, use cases documentation, business analysis, systems design and integration
  • Experience with solution implementation in the areas of revenue recognition, order-to-cash including account receivables, finance, and general ledger
  • Strong team player with excellent communication skills at the business and technical level
  • Experience managing tasks on multiple projects simultaneously
Responsibilities
  • Conduct requirements gathering, gap analysis, testing and support sessions with customers
  • Work directly with Zuora Product Engineers on customer use cases and feedback
  • Create, review and understand data/object models documentation
  • Create, review and understand process flows and architecture diagrams
  • Help maintain the overall customer health and be focused on the technical health of the customer
  • Establish and maintain system configuration, architectures and an overall runbook for each of your customers
  • Provide customers with expertise on their Zuora product configuration, Zuora APIs, and integration best practices
  • Document requirements and user stories and reviews the list of requirements/user stories with the customer for sign-off
  • Design and document functional and technical solutions, including process flows, technical customizations, and integrations
  • Provide guidance and updated best practices to customers using quarterly roadmaps and new features
  • Follow up with customers to ensure delivered work meets original requirements and approved designs
  • Review new or updated solutions with the customer to ensure satisfaction
  • Develop and deliver custom customer solution-specific training materials
  • Support customers with regularly scheduled calls to answer functional and technical questions

Zuora provides a leading monetization suite that simplifies the quote to cash and revenue recognition process for businesses, utilizing advanced technology to facilitate and monetize direct, digital customer relationships.

Company Stage

IPO

Total Funding

$654.1M

Headquarters

Redwood City, California

Founded

2007

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

0%

2 year growth

6%