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Full-Time

Senior Director & GM

Global Services, Semiconductor Automation

Confirmed live in the last 24 hours

Brooks Automation

Brooks Automation

1,001-5,000 employees

Robotics & Automation
Industrial & Manufacturing
Healthcare

Senior, Expert

Lowell, MA, USA

Hybrid position requiring in-office presence.

Category
Procurement & Sourcing
Quality Control & Compliance
Operations & Logistics
Required Skills
Product Management
Requirements
  • Previous experience in leading a valued growth services business related to the semiconductor or related markets
  • Strong experience in value driven product management for a service solution portfolio
  • At least 5+ years of P&L accountability, with very strong discernment and management system capability
  • Demonstrated leadership of high performing global teams, both direct and matrixed
  • Understanding of semiconductor front wafer fabs or related market
  • Experience with selling or growing a services business with successful history of value selling
Responsibilities
  • Responsible for product warranty services, spare part sales, service level contracts, training, and upgrade of the Semiconductor Automation business at Brooks Automation
  • Meeting customer satisfaction KPIs and financial objectives with a global team
  • Product line management and team leadership of the global services business including repair, exchange, training, upgrades and service contracts
  • Development and execution of a global services strategy while meeting financial objectives and high customer satisfaction goals
  • Collaboration with operations across local repair centers as well as strategic prioritization of over 100 customer facing customer service engineers
  • Service strategy and execution for Brooks Semiconductor Group
  • Collaboration with global operations on all aspects of operational excellence as defined by Brooks’ pivotal initiatives
  • Cross-functional leadership of operational, quality and sales team members

Company Stage

N/A

Total Funding

$5.6M

Headquarters

Chelmsford, Massachusetts

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • Brooks Automation's collaboration with Lifeblood highlights its potential for global expansion and increased market penetration in the healthcare sector.
  • The introduction of innovative products like the PathFinder Flex™ and PreciseFlex Vision Gripper demonstrates Brooks' commitment to advancing laboratory automation technology.
  • Participation in high-profile conferences like the Association for Diagnostics and Laboratory Medicine Conference enhances Brooks' visibility and industry influence.

What critics are saying

  • The recent decline in share prices following FQ4 results may indicate financial instability or market skepticism about Brooks' strategic direction.
  • The sale of its Semiconductor Solutions Group could limit Brooks' diversification and expose it to risks associated with focusing solely on laboratory automation.

What makes Brooks Automation unique

  • Brooks Automation's focus on laboratory automation, particularly in blood banks and laboratories, sets it apart from competitors who may not specialize in these niche markets.
  • The PathFinder™ system's ability to integrate with existing lab infrastructure and its broad applicability across various laboratory settings provide a competitive edge.
  • Brooks Automation's strategic divestment of its Semiconductor Solutions Group allows it to concentrate resources and innovation on its core laboratory automation business.

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