Ground Operations Supervisor @ Veho

Ground Operations Supervisor

New Initiatives, Boston

Posted on 11/28/2022

INACTIVE

Locations

Dorchester, Boston, MA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Communications

Excel/Numbers/Sheets

Requirements

Bachelor's degree from a four-year college or university, or 3-5 years of experience in warehouse operations management
Minimum of 2-3 years leading and managing a team of direct and indirect reports
3+ years of experience in warehousing, inventory, or logistics
Flexibility, innovation, and the ability to manage staff, responsibilities, and priorities in a fast-paced, growth-oriented, and time-critical environment
Ability to effectively respond to and interact with staff at all levels of the organization
Excellent written/oral communication skills
Aptitude to understand data and make data-driven decisions in the day-to-day work
Experience with Excel/Google sheets Is physically able to stand for the duration of the shift, and move boxes up and down, including bending and frequently lifting (up to 50 lbs required)
Willingness to work flexible schedules, including weekends, holidays, and evenings

Responsibilities

Build a high-performing team of supervisors and associates to deliver an advanced level of quality, speed, and service in all daily activities
Coach, train, and guide supervisors and associates for forwarding career progression
Generate programs and practices that deliver a high level of customer satisfaction, on-time delivery success, and safety
Partner with our Client Operations team to exceed client expectations as their last-mile delivery carrier
Champion OSHA compliance and track incidents within markets
Lead through the values of candor, teamwork, ownership, and human
Work cross-functionally to hire, retain, coach, and develop employees within the operation
Performance management of warehouse staff - this includes celebrating individual wins and coaching staff who need assistance
Maintain regular professional development conversations with warehouse staff

About Veho

Veho is a technology-driven shipping company that enables personalized next-day package delivery, extending partner brand value. Veho brand partners have seen a 20% increase in customer repurchase, 40% increase in customer lifetime value, and 8% rise in net promoter score.

Veho gives package recipients greater insight and control, letting them know when they will receive their package, when drivers are en route, and enables real-time rescheduling, address changes, and personal delivery instructions. Veho’s technology matches demand for package delivery with a network of qualified crowdsourced driver partners, ensuring every package is delivered on time and correctly.

The concept for Veho started as a school project while co-founder Itamar Zur attended Harvard Business School. Zur constantly experienced issues receiving packages - from getting the dreaded “we missed you” note, to stolen packages. He set out to fix the problem so many customers and brands face.

Today, Veho’s robust technology platform provides customers and e-commerce brands with an unparalleled shipping experience, an industry record 99.9% average on-time performance for next-day delivery and an average 4.9-star customer rating.

As the site leader, the Warehouse Manager, you will play a vital role in the overall success of the warehouse facility by leading employee activity to achieve performance goals. You will be responsible for assisting and overseeing facility sort and driver launch operations while coaching, mentoring, and directing supervisors and associates to hit key KPIs and OKRs. You will also be responsible for assisting with managing the operation’s P&L, leading logistics oversight, and a focus on process improvement. Additionally, you will ensure safety in the warehouse, including being a champion of OSHA compliance and appropriate reporting.

What you will do:

Build a high-performing team of supervisors and associates to deliver an advanced level of quality, speed, and service in all daily activities
Coach, train, and guide supervisors and associates for forwarding career progression
Generate programs and practices that deliver a high level of customer satisfaction, on-time delivery success, and safety
Partner with our Client Operations team to exceed client expectations as their last-mile delivery carrier
Champion OSHA compliance and track incidents within markets
Lead through the values of candor, teamwork, ownership, and human
Work cross-functionally to hire, retain, coach, and develop employees within the operation
Performance management of warehouse staff - this includes celebrating individual wins and coaching staff who need assistance
Maintain regular professional development conversations with warehouse staff

Required Qualifications:

Bachelor’s degree from a four-year college or university, or 3-5 years of experience in warehouse operations management
Minimum of 2-3 years leading and managing a team of direct and indirect reports.
3+ years of experience in warehousing, inventory, or logistics
Flexibility, innovation, and the ability to manage staff, responsibilities, and priorities in a fast-paced, growth-oriented, and time-critical environment
Ability to effectively respond to and interact with staff at all levels of the organization
Excellent written/oral communication skills
Aptitude to understand data and make data-driven decisions in the day-to-day work
Experience with Excel/Google sheets Is physically able to stand for the duration of the shift, and move boxes up and down, including bending and frequently lifting (up to 50 lbs required)
Willingness to work flexible schedules, including weekends, holidays, and evenings

The starting salary for this role is $65,153. The actual salary is dependent upon many factors, such as education, experience, and skills. The pay range is subject to the discretion of the Company.

Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Ownership, Candor, Team Success, Human) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time. Applicants must be able to understand and effectively communicate orally and in writing with all parties regarding work matters, which are generally conducted in English. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

501-1,000 employees

Website

End-to-end delivery service

Company Overview

Veho's mission is to make the delivery and returns experience extraordinary. Veho is an end-to-end delivery service that puts customer experience in the center through a network of professional and qualified flexible drivers, powered by proprietary technology, allowing any brand to delight customers like never before.

Benefits

Competitive salary
Medical, dental, & vision
Equity
Work from anywhere

Company Core Values

Ownership
Team success
Candor
Human