Technical Account Manager

This person MUST be located in Italy, and able to travel to the Milan office monthly

Please provide your CV in English

Applicants must have the legal right to work in the country where this role is based. Unfortunately, we are unable to provide visa sponsorship or immigration support for this position.

Job Summary

As a Technical Account Manager (TAM), you will act as the trusted advisor and primary post-sales point of contact for a portfolio of CoreView customers in the EMEA SMB segment. This segment includes customers with annual contract values typically between $10,000 and $35,000 ARR.

You will combine strong Microsoft 365 technical expertise with a business-oriented mindset to help customers adopt CoreView effectively, achieve measurable value, and successfully renew their subscriptions. The role is heavily focused on retention and churn prevention: your primary objective is to protect recurring revenue, ensure all assigned customers are brought to renewal, and manage customer growth opportunities such as true-ups from qualification through order processing.

You will work cross-functionally with Sales, Solution Implementation, Product, Support, and other internal teams to address customer needs, coordinate technical and commercial follow-up, and support any evaluation, escalation, or requirement related to your assigned accounts.

This is a highly customer-facing role that requires ownership, operational discipline, and the ability to balance technical guidance, commercial awareness, and internal coordination across the full customer lifecycle.

This role offers flexibility, with occasional travel required for client visits and periodic in-person meetings at our Milan headquarters (typically no more than once per month), as well as at least one annual face-to-face meeting with key customers, subject to availability.

Job Responsibilities

• Manage and grow long-term relationships with an assigned portfolio of EMEA SMB customers, acting as the primary post-sales point of contact.
• Own customer retention and renewal outcomes by proactively identifying risks, driving remediation plans, and coordinating internal resources to improve adoption, value realization, and renewal likelihood.
• Lead renewal and true-up activities across your portfolio, including opportunity qualification, customer follow-up, quote alignment, and order completion.
• Support customers throughout their lifecycle, from onboarding handoff through adoption, ongoing technical guidance, and renewal preparation.
• Provide trusted advisory support on Microsoft 365, including Entra ID, Exchange Online, Teams, SharePoint Online, governance, security, configuration, and operational best practices.
• Partner closely with Sales, Solution Implementation, Product, Support, and RevOps/Operations to resolve customer needs, manage escalations, and align on commercial and technical actions.
• Maintain accurate account, renewal, opportunity, and risk data in Salesforce and other internal systems to support forecasting and operational discipline.
• Capture customer feedback and insights to help improve product direction, customer experience, and internal playbooks.

Job Requirements

• Strong Microsoft 365 administration knowledge, including Entra ID, Exchange Online, Teams, SharePoint Online, and related cloud services.
• Experience in Technical Account Management, Customer Success, post-sales, or a similar customer-facing role within a SaaS or cloud software business.
• Proven ability to manage a portfolio of accounts with a strong focus on retention, renewals, and customer outcomes.
• Comfortable supporting commercial conversations, identifying true-up or expansion signals, and partnering with Sales to progress opportunities.
• Confident communicating with both technical and business stakeholders, with excellent verbal and written communication skills in English and Italian.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities, follow-ups, and cross-functional dependencies.
• Experience using Salesforce or a similar CRM with a high standard of data accuracy and pipeline hygiene.
• Exposure to hybrid Microsoft environments, security, compliance, governance, automation, or business continuity topics is a plus.
• French language skills are a plus.

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