IMS/CICS System Programmer

What is the opportunity?

This role is responsible for providing software support and technical guidance to system programmers, operations staff, and application developers in the evaluation, installation, maintenance, and troubleshooting of IMS & CICS systems, as well as associated vendor products across multiple development, testing, and production environments.

What will do you do?

• Rapidly response to IMS & CICS issues as they arise, utilizing specialized troubleshooting skills to minimize downtime and business impact. Efficiently diagnose problems, collect system dumps, and initiate corrective actions to restore system functionalities.

• Open cases on IBM support portal. Collect necessary documentations, including system dumps, job log, trace, and diagnostic information, to expedite issue resolution in collaboration with IBM support.

• Provide expert consulting services to applications and operation teams, facilitating a deep understanding of IMS & CICS functions and resolving any system related inquiries. Regularly communicate system status, issue resolution updates, and potential impact to senior management.

• Install and support multiple IMSplex & CICSPlex configurations, including IMS Connect regions, managing WAS and MQ transaction inputs, Omegamon/IMS & Omegamon/CICS monitoring, and Db2 back-ends across 2 development LPARs, 5 testing LPARs, and 9 production LPARs. Ensure high availability for numerous applications in all production environments.

• Review vendor HIPER lists weekly to identify critical RBC-impacting fixes and schedule them for installation following RBC Enterprise Operations Standard.

• Support the implementation of IMS catalog and IMS managed ACB.

• Identify opportunities for tuning IMS & CICS performance to ensure SLA requirements are maintained or exceeded.

• Maintain an excellent understanding of IMS & CICS technology and interfacing technologies, such as Db2, MQ & WAS, supported by other areas of RBC.

• Install, configure and support IMS tools, such as Fast Path Solution Pack, DB Solution Pack, LIU, IMS Tool Base, IRLM, IMSPA, IMSPI, CICSPA, C/Prof IMS Connect and IMS Connect Extension.

• Ensure IMS & CICS software and RBC-developed code are maintained at appropriate SMP/E maintenance levels to minimize RBC's exposure to known risks.

• Direct research, identify and recommend exploiting new IMS and z/OS features and functions, such as z/OS Connect EE API processing, and RBC written code to ensure proper use of technology while adhering to RBC's long-term architectural direction.

• Provide expert technical advice to operation staff and application developers as required to assist in the resolution of their problems.

• Recommend and implement strategies to ensure that all IMS & CICS regions/transactions are fully secured using RACF security.

• Create clear technical documentation and ensure compliance with all security and audit requirements.

• Ensure that changes to supported vendor software and RBC written code are documented in the ServiceNow change management system and that emergency changes for production are within RBC standards.

• Share experiences and knowledge with all members of the team through open communications. Provide learning and training opportunities for junior team members.

What do you need to succeed?

Must haves:

• At least 5 years’ experience supporting IMS/CICS.

• Experience with a variety of tools such as IMSPA, IMSPI, CICSPA, IMS Fast Path utilities, Fault Analyzer, File-Aid, RMF, C/Prof and Omegamon.

• SMP/E experience.

• Subsystem tuning experience.

• IMS/CICS Installation, support, diagnostics techniques.

• Experience in various programming languages. (e.g. Cobol, JCL, Rexx and Assembler)

• Security products e.g. RACF.

• z/OS system technical knowledge.

 Nice to haves:

• Results-oriented and deadline-driven, with the ability to consistently meet high-quality standards while managing multiple tasks and deadlines simultaneously.

• Strong organizational and time management capabilities.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

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Job Skills

Customer Service, Customer Service Management, Detail-Oriented, Group Problem Solving, Information Technology Trends, Long Term Planning, Problem Management, Strategic Thinking, Team Management, Time Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-07-282025-12-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.