Full-Time

Escalations Coordinator

Posted on 4/26/2024

Global Lending Services

Global Lending Services

501-1,000 employees

Provides credit and reliable transportation services

Financial Services
Data & Analytics

Mid

Tempe, AZ, USA

Required Skills
Communications
Customer Service
Requirements
  • High school diploma or equivalent
  • Minimum of one year of customer service experience
  • Excellent verbal and written communication skills
  • Team player
  • Proficient computer skills
  • Intrinsically motivated
  • Exceptional interpersonal skills
  • Must pass a criminal background check
Responsibilities
  • Serve as a resource to front-line associates in handling challenging customer cases
  • Take ownership of customer-related issues escalated by front-line associates
  • Build rapport with customers to win their trust
  • Apply critical thinking skills in problem-solving
  • Initiate and follow up on insurance claims
  • Review, identify, resolve, and track root causes for escalations
  • Listen to customer feedback and make recommendations to management
  • Proactively identify issues and trends using tracking tools
  • Provide feedback on escalated trends impacting customer experience
  • Resolve highly escalated issues independently or with leadership
  • Facilitate delivery of training on system enhancements
Global Lending Services

Global Lending Services

View

GLS utilizes data analytics and advanced technology to provide affordable credit and reliable transportation, aiming to make transportation more accessible and affordable for customers. The main technologies employed include data analytics and advanced technology to create value for customers.

Company Stage

N/A

Total Funding

N/A

Headquarters

Greenville, South Carolina

Founded

2011

Growth & Insights
Headcount

6 month growth

2%

1 year growth

10%

2 year growth

32%
INACTIVE