Linus Health is a Boston-based digital health company focused on transforming brain health for people across the world. By advancing how we detect and address cognitive and brain disorders – leveraging cutting-edge neuroscience, clinical expertise, and artificial intelligence – our goal is to enable a future where people can live longer, happier, and healthier lives with better brain health.

We are a team of 95+(and growing!), embarking on an exciting period of accelerated growth.  We invite collaborative, self-driven and impact-oriented professionals to join our dynamic and fast-growing team.

Does this sound like an innovative & disruptive start-up where you could see yourself?  If so, please continue reading…

Role Summary:

As the Program Manager, PRD, you will report directly to the VP of Customer Experience, PRD, and be responsible for the overall health and success of the customers’ portfolio of projects. The Program Manager will work closely with the Implementation Manager to facilitate successful implementation of the Linus software and with the Customer Support team to ensure ongoing program success.

What You’ll Do:

• Plan the workflow and management of assigned projects from inception to completion and lead the internal team to deliver the work within the defined scope, timeline and budget.
• Coordinate activities between multiple projects, working directly with various internal team resources, including Implementation Managers and Customer Support Specialists.
• Serve as the main customer point of contact, escalation point, and the owner of the customer relationship. Maintain strong customer relationships over the course of programs.
• Proactively monitor active software implementations and ongoing customer engagements, by monitoring progress, resolving issues and initiating appropriate corrective action, as required. 
• Collaborate with customers to define the program’s success criteria and proactively track progress and adherence to success metrics.
• Lead meetings with customer to review individual project status and overall program health, based on defined success metrics 
• Provide financial oversight at the program level working closely with Implementation Managers and Customer Support Specialists. 
• Connect with management to provide regular program updates, including program health, risk mitigation plans, and to escalate unexpected events impacting project schedules, budgets and resources
• Proactively identify opportunities for improvement to company processes.

About You:

Must Haves:

• 6+ years of program management experience, preferably within healthcare, research, pharma, etc
• Effective communication skills including written, verbal and presentation, with demonstrated ability to manage concurrent complex programs in a dynamic, fast-paced environment
• Experience with digital health, healthtech, medtech, or biopharma industry preferred; experience with integrations and product development is attractive
• Highly organized and detail-oriented, yet flexible and comfortable with ambiguity
• A bias for action and a passion for disruptive innovation
• Passion for improving the way people care for their mental and physical health
• Bachelor’s degree or equivalent related experience
• Performs well in a team setting with collaborative input and decision making
• Cross functional collaboration with a diverse and multi-functional team
• Must be a self-starter, capable of maneuvering through a multi-segmented organization, and drive results

Nice To Haves:

• PMP certification
• Familiarity with data transfer, data collection etc. 

What We Offer:

• As a health and wellness company, an opportunity to have a lasting impact on the way people and communities engage with brain and mental health, and even to affect the prognosis of people’s mental and brain health trajectory
• A mission-driven environment where all 90(and counting) employees strive to exemplify our core values every day
• Competitive compensation packages that include an annual discretionary target bonus incentive as well as valuable equity
• Unlimited PTO — We know this can work both ways, however our leadership team does an excellent job at encouraging people to take PTO
• A sincere and deep appreciation for the importance of mental health. We have recently implemented a “monthly flex day” where employees are encouraged to take time away from work to rest, recharge & reset.
• A peer-to-peer recognition program: Celebrating our employees hard work and success is in our DNA!
• Employee Referral Incentive program
• A robust healthcare package that includes medical, dental & vision benefits as well as a 401(K) program where Linus will match up to 6% of employee contributions.

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.