Full-Time
Job Not Found
YMCA of Southwest Florida
51-200 employees
Non-profit youth development & community services
No salary listed
Sarasota, FL, USA
In Person
 Customer Experience & Support (2) |
|---|
| , |
- One to two years prior customer service experience (preferred).
- Excellent verbal and communication skills
- Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association’s policies on background screening
- Professional appearance and behavior
- Able to prioritize and meet deadlines
- Able to maintain confidentiality
- Positive attitude
- Must be a self starter, with high energy and a positive attitude
- Adhere to drug/alcohol/smoke free workplace policy
- CPR and First Aid Certifications must be completed within first 30 days of employment
- Completion of YMCA of the USA Child Abuse and Neglect class
- Completion of the YMCA’s Blood Borne Pathogens training
- Staff Safety Requirements/Cleaning Protocols
- Additional training classes as recommended by Supervisor
- Greet and serve members and guests
- Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors
- Give membership and program information to walk in and phone customers
- High knowledge of program information at all times
- Conduct facility tours as needed
- Answer telephones in a prompt courteous manner
- Understand and able to use phone system
- Provide all needed information on phone messages taken and given to correct individual or forward on voicemail
- Receipt money transactions and program sign-ups
- Member sign up and program registration all done correctly and in a speedy manner
- Enter receipt information correctly for membership and programs
- Be accountable for all money collected during your shift
- Prepare end of shift deposits and reports
- Serve as Check-Point when needed
- Perform facility access control duties by checking member's cards, issuing locker keys and entering visitors in the visitor computer program
- Serve as liaison between members and program supervisors
- Handle and solve member complaints
- Make Coffee, Keep Member Lounge area tidy
- Open and Close facility as appropriate for assigned shift
- Responsible for upholding all staff safety requirements including cleaning protocols throughout the day, as required by my department
- Additional duties as assigned by supervisor
YMCA of Southwest Florida is a nonprofit organization that supports community development in Fort Myers, Englewood, and Cape Coral through programs focused on youth development, healthy living, and social responsibility. It funds its programs with memberships, program fees for activities like summer camps and SKY Academy academies, and donations, and operates SKY Academy schools in Venice and Englewood to promote inclusive education. The organization offers a range of services, from recreational activities to educational programs, delivered across multiple locations to meet local needs. Its goal is to help individuals and families become healthier, more connected, and more engaged in their communities.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Venice, Florida
Founded
1974
Simplify's Take
What believers are saying
- Workplace Wellness boosts productivity via virtual fitness classes.
- Memberships include free BODYPUMP, Zumba, and two-hour childcare.
- 2024-2026 Strategic Plan drives sustainability and growth initiatives.
What critics are saying
- BASE enrollment drops 45-65% in 12-18 months from Outschool competition.
- HB 7009 ESAs cut SKY Academy revenue 55-75% in 6-12 months.
- Membership churn rises 40-60% in 12-24 months from Peloton shift.
What makes YMCA of Southwest Florida unique
- SKY Academy promotes acceptance in Venice and Englewood.
- BASE programs span 30+ sites across seven counties.
- Safety Around Water teaches essential skills beyond swim lessons.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Wellness Program
Employee Discounts