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Full-Time

Client Service Coordinator

Posted on 6/27/2024

Roku

Roku

1,001-5,000 employees

Streaming platform and device provider

Consumer Software
Hardware

Compensation Overview

$42k - $80kAnnually

+ Equity Awards + Life Insurance + Disability Benefits + Parental Leave + Wellness Benefits + Paid Time Off

Entry, Junior

New York, NY, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Management
Salesforce
Data Analysis
PowerPoint/Keynote/Slides
Requirements
  • 0-3 years experience in account management/client services at an ad tech company or media planning at an agency
  • Experience in display and video advertising with a premium publisher, network, or agency
  • Experience in programmatic video executions and workflows is preferred
  • Reporting intelligence with Salesforce, Excel, PowerPoint & Tableau
  • Strong desire for collaboration, project management, and reporting analytics
  • Familiar with commercial digital ad serving tools for video and display
  • Analytical, project management, deadline-driven, and process-oriented personality
  • Self-starter, comfortable working in a fast-paced, growing environment
Responsibilities
  • Work in partnership with Client Services and Sales counterparts to help provide top-tier service to advertisers
  • Support day-to-day client deliverables across the pre-sale and post-sale lifespan of campaigns
  • Own client records within internal systems from pitch to sell-through and launch
  • Manage resources for client deliverables such as screenshots, pacing charts, templates, invoices & mocks
  • Create relevant and insightful wrap decks for clients above a certain spend threshold
  • Collaborate with various teams to troubleshoot campaign planning, trafficking, and invoicing issues
  • Assist in monitoring the pacing and performance of campaigns
  • Own all billing efforts at month close, from validation to invoice tracking to payouts
  • Adjust invoices and issue credit memos to expedite client payment
  • Support invoice and revenue adjustment processes
  • Recognize monthly advertising revenue for active campaigns with Account Managers and Accounting/AR Audit process
  • Develop a keen understanding of the Roku platform and unique ad products to support client's advertising goals

Roku offers a streaming platform with a purpose-built operating system and a range of devices, providing a seamless home entertainment experience. The company also develops exclusive Roku Originals for The Roku Channel, reaching approximately 80 million households in the U.S. and Mexico.

Company Stage

Series F

Total Funding

$298.2M

Headquarters

San Jose, California

Founded

2002

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-5%

2 year growth

-5%

Benefits

Unlimited vacation days

Medical, wellness, and financial benefits

Free snacks and access to fitness center at headquarters