Customer Account Executive

Job Title: Customer Account Executive - Home and Hygiene

Location: Kingston

Full time: Hybrid 2 days per week in office

 
JOB PURPOSE 

This role is responsible for building strong working relationships with the customer; developing and executing customer business plans that deliver the targets from the Business Units including, Market Share, USG and Gross Margin. They are accountable for the day-to-day contact with the customer buyers, supply chain, shopper marketing, internal category & brand contacts. They will also support the Senior Account Manager with internal business processes. The role is designed to be flexible, and responsibilities can be tailored to suit the individual’s development over time.
 

RESPONSIBILITIES 

• Build strong and sustainable customer relationships
• Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL strategy on his/her categories
• Manage the relationship aspects of key customer ‘events’, e.g. launching of new products, cost price changes, breaches of trade terms
• Develop and deliver the customer strategic business plan for relevant categories, and the joint customer business plan, working closely with Category Managers and Shopper Marketing
• Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer)
• Manage promotional and non-promotional investments with the customer and ensures all agreements are properly documented and stored
• Work closely with Commercial Executives to ensure administrative aspects of promotions are completed
• Manage the launch of new products with customers, e.g. selling in the new product, providing samples etc
• Ensure effective in-store activation of key events (e.g. promotions, range reviews), providing clear briefings to the Retail Operations Team
• Manage the customer P&L for relevant categories and the overall level of customer investment
• Manage in-month performance vs forecast, working closely with CBMs and Customer Operations
• Manage accruals and pricing accurately and efficiently
• Ensure customer is compliant with agreed trade terms; where these are breached seek a resolution and monitor implementation
• P&L Management: Delivery of Turnover & Business Building Terms targets for specific category
• S&OP Forecasting
• Provision of clear up to date inputs into Business Processes (Promotional Evaluation, Customer          
• Business Planning, sales updates, in store tracking, price claim management etc)
• Delivery of required admin for the customer – pricing, rebates, NLF, promo proposals, trade terms, contracts

ALL ABOUT YOU 

• Previous experience of working with customers
• Prior commercial experience and exposure to P&L
• Proven history of working within a team environment

What We Offer 

Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. 

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self.