Full-Time

Operations Supervisor

Posted on 8/23/2024

First American

First American

10,001+ employees

Provides title insurance and real estate services

Financial Services
Real Estate

Compensation Overview

$57k - $95kAnnually

Mid

Columbia, MD, USA

Primary location is Columbia, Maryland.

Category
Warehouse Operations
Operations & Logistics
Required Skills
Operating Systems
Customer Service
Excel/Numbers/Sheets
Requirements
  • Bachelor’s degree or equivalent combination of education and experience
  • 3-5 years of directly related experience
  • 2+ years demonstrated experience in a lead or supervisory role
  • Familiar with company policies, contract coverage and compliance concerns
  • Proficient in Microsoft Office applications with emphasis on Microsoft Excel
  • Solid technical knowledge of operating systems and applications
  • Ability to interpret contracts
  • Ability to deliver information in an articulate and assertive manner both orally and written
  • Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise
  • Emerging leadership skills
  • Ability to implement and enforce processes to ensure compliance and quality
  • Ability to establish and maintain effective working relationships at the departmental level
  • Ability to communicate the function’s vision and the department’s direction, and set aligned goals for team
  • Provides others with reliable information and uses good listening and communication skills
Responsibilities
  • Supervise the day to day operational activities of Title employees who have responsibility for daily operational tasks in a Title Operations Center
  • Assist with all personnel management, ensure appropriate wage and work hour laws are followed, and provide input to goal setting for the functional area
  • Delegate tasks, manage work flow and make recommendations for staffing needs
  • With management consultation, interview candidates, provide hiring recommendations, write and conduct performance reviews, and provide ongoing feedback and coaching
  • Manage disciplinary actions
  • Monitor processes and identify subordinate training needs along with those of the organization
  • Drive efforts for organizational flexibility through cross-training objectives
  • Implement processes and metrics to monitor and improve customer service, quality, turnaround time and productivity
  • Knowledge and management of the interaction with process workflow, FAST, and electronic imaging databases, such as TRD, DATATREE, DATATRACE, etc
  • Drive problem solving activities and make informed decisions to ensure product is of high quality, low cost, and meets turnaround time service level agreements
  • May act as liaison with offshore groups through production monitoring and measuring performance against metrics
  • Ensure offshore production percentage is continuously increased and consistent with capabilities and training
  • Provide regular status updates and reports to Manager

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects buyers' investments and ownership rights during real estate transactions, ensuring that the property title is clear of any issues. The company offers a platform called myFirstAm®, which allows users to access property information, maps, and manage open orders conveniently. First American differentiates itself from competitors by offering a comprehensive range of services that include mortgage lender solutions, real estate data solutions, home warranty products, and trust services, all designed to streamline transactions and reduce risks. The company's goal is to facilitate smooth real estate transactions while protecting clients' investments and providing valuable insights into the real estate market.

Company Stage

N/A

Total Funding

$800.2M

Headquarters

Santa Ana, California

Founded

1889

Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of Mother Lode expands First American's market share in California.
  • Digital mortgage solutions drive revenue growth, evidenced by a 38% increase post-Docutech acquisition.
  • Partnerships with fintech firms like Knock open new opportunities in real estate services.

What critics are saying

  • Data breach allegations could harm First American's reputation and lead to legal issues.
  • Integration challenges from acquisitions like Mother Lode may disrupt operations.
  • Rising fintech competition, such as Knock, threatens First American's market share.

What makes First American unique

  • First American offers comprehensive title insurance and settlement services nationwide.
  • The company provides extensive real estate data solutions with over 5.5 billion document images.
  • First American's venture arm invests in fintech, enhancing its technological integration.

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Benefits

401k matching

Health, vision, dental insurance

Professional development

INACTIVE