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Full-Time

Operations Supervisor

Remote

Confirmed live in the last 24 hours

First American

First American

10,001+ employees

Provides title insurance and real estate services

Real Estate
Financial Services

Compensation Overview

$57k - $95kAnnually

Mid

Remote in USA + 1 more

More locations: Columbia, MD, USA

Category
Quality Control & Compliance
Warehouse Operations
Operations & Logistics
Required Skills
Communications
Management
Customer Service
Excel/Numbers/Sheets
Requirements
  • Bachelor’s degree or equivalent combination of education and experience
  • 3-5 years of directly related experience
  • 2+ years demonstrated experience in a lead or supervisory role
  • Familiar with company policies, contract coverage and compliance concerns
  • Proficient in Microsoft Office applications with emphasis on Microsoft Excel
  • Solid technical knowledge of operating systems and applications
  • Ability to interpret contracts
  • Ability to deliver information in an articulate and assertive manner both orally and written
  • Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise.
  • Emerging leadership skills
  • Ability to implement and enforce processes to ensure compliance and quality.
  • Ability to establish and maintain effective working relationships at the departmental level
  • Ability to communicate the function’s vision and the department’s direction, and set aligned goals for team
  • Provides others with reliable information and uses good listening and communication skills
Responsibilities
  • Supervise the day to day operational activities of Title employees who have responsibility for daily operational tasks in a Title Operations Center.
  • Assist with all personnel management, ensure appropriate wage and work hour laws are followed, and provide input to goal setting for the functional area.
  • Delegate tasks, manage work flow and make recommendations for staffing needs.
  • With management consultation, interview candidates, provide hiring recommendations, write and conduct performance reviews, and provide ongoing feedback and coaching.
  • Manage disciplinary actions.
  • Monitor processes and identify subordinate training needs along with those of the organization.
  • Drive efforts for organizational flexibility through cross-training objectives.
  • Implement processes and metrics to monitor and improve customer service, quality, turnaround time and productivity.
  • Knowledge and management of the interaction with process workflow, FAST, and electronic imaging databases, such as TRD, DATATREE, DATATRACE, etc.
  • Drive problem solving activities and make informed decisions to ensure product is of high quality, low cost, and meets turnaround time service level agreements.
  • May act as liaison with offshore groups through production monitoring and measuring performance against metrics.
  • Ensure offshore production percentage is continuously increased and consistent with capabilities and training.
  • Provide regular status updates and reports to Manager.

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects buyers from potential ownership disputes and ensures smooth real estate transactions by offering professional settlement services. The company also offers a platform called myFirstAm®, which allows users to access property information, maps, and manage orders conveniently. Unlike many competitors, First American has a vast database of over 5.5 billion document images and property information covering 99% of the U.S. housing stock, which enhances their data solutions for clients. The goal of First American is to facilitate real estate transactions while protecting investments and providing comprehensive support to homebuyers, real estate professionals, and lenders.

Company Stage

N/A

Total Funding

$800.2M

Headquarters

Santa Ana, California

Founded

1889

Simplify Jobs

Simplify's Take

What believers are saying

  • First American's strategic acquisitions, such as Mother Lode Holding Company, enhance its market position and service offerings.
  • The company's focus on digital transformation, evidenced by the acquisition of Docutech, positions it well for future growth in the digital mortgage space.
  • Being recognized as a Fortune 100 Best Company to Work For highlights a positive work culture and strong employee satisfaction.

What critics are saying

  • The recent data breach allegations could damage First American's reputation and customer trust.
  • The highly competitive real estate and insurance markets require continuous innovation to maintain market share.

What makes First American unique

  • First American's comprehensive suite of services, from title insurance to real estate data solutions, offers a one-stop-shop for real estate transactions, unlike competitors who may specialize in only one area.
  • Their proprietary platform, myFirstAm®, provides seamless access to property information and transaction management, setting them apart in terms of technological integration.
  • The company's extensive database, covering 99% of U.S. housing stock, provides unparalleled data insights for real estate and mortgage decisions.

Benefits

401k matching

Health, vision, dental insurance

Professional development