Duties & Responsibilities:

• Provide exceptional customer service and be able to de-escalate and resolve conflicts on a regular basis. 
• Draft key client deliverables, including customer invoices and credit memos 
• Assist in the resolution of billing discrepancies and disputes. 
• Assist with monthly closing procedures 
• Compiling, interpreting, and summarizing billing data 
• Support accounting operations and client service staff with customer analyses and communication 
• Operate an electronic billing system and works with database software 
• Compile and review reports 
• Work with collections team to pursue past due payments 

Qualifications:

• At least 2 years of experience in accounts receivable or billing 
• At least 3 years of customer service experience 
• B.A. or B.S. degree or equivalent work experience 
• The ability to work accurately and independently 
• Highly motivated and a self-starter who can quickly pick up new skills and enhance existing processes 
• Advanced knowledge of Excel 
• NetSuite experience, is a plus 
• Extremely detail oriented 
• Clear, direct, and empathetic communication in both one-on-one and team settings; able to deal effectively when needing to reduce tension or conflict 
• Willingness to be part of a team…cooperating with others to get the right answers quickly 
• Maintains stable performance while under pressure or opposition, handling stress with grace and tact