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Account Director
Posted on 2/1/2022
Seattle, WA, USA • Washington, USA • New York, NY, USA
Experience Level
Desired Skills
  • You have 5+ years in an account management role or customer success role, preferably in enterprise software, holding commercial responsibility for a book of business
  • You're able to navigate the world's biggest, most complex companies, foster champions and manage dissenters
  • You're quick on your feet, projecting confidence and knowing when to tap other experts for the best possible answer
  • You can explain complex concepts simply and persuade others to adopt new ways of thinking, becoming a trusted advisor to your customers over time
  • You have a knack for finding opportunities to expand Amperity's scope with existing customers in ways that continue to add outsize value for them
  • Develop and own trust- and value-based day-to-day relationships with key customer contacts at all levels of the customer organization; serve as a liaison between the customer and Amperity
  • Own resolution of commercial issues; support leaders across Client Services in resolving operational or service-related issues
  • Identify risks in the relationship or commercial arrangement and develop and deploy strategies to mitigate such risks
  • Own internal account planning and customer health tracking
  • Conduct regular business reviews with the customer to clearly illustrate value and explore new use cases
  • Plan, coordinate and close all renewal opportunities
  • Identify expansion opportunities for products and services, closing small or usage-based expansion opportunities and leveraging the sales team to close large or feature-based opportunities

201-500 employees

Customer data platform for businesses
Company mission
Amperity's mission is to empower the world's most loved brands to create meaningful customer experiences by inventing software that uses data to unleash a team's full potential.
  • 100% employee healthcare coverage
  • Transportation subsidies
  • A comfortable work environment with plenty of snacks, and other employee experience perks like events and activities
  • Both in-person and remote
  • Self-managed PTO
  • Inclusive environment
Company Values
  • People-focused
  • Bleeding-edge technology
  • Veteran leadership
  • Huge impact