EVP/Chief Information Officer

Executive Leadership

• Partner with the Senior Leadership Team to align Redwood Credit Union’s technology strategies with business objectives and goals.
• Lead the development of a comprehensive IT strategy, supporting the credit union's business model, growth initiatives, and regulatory compliance requirements.
• Ensure the confidentiality, integrity, and availability of all data and systems within RCU by establishing effective IT governance frameworks and policies.
• Oversee the integration of technology across RCU’s departments, focusing on process automation, system efficiency, and innovative solutions to enhance Member services.
• Lead the development and management of enterprise-wide information security strategies to protect RCU’s technology systems and sensitive Member data.
• Serve as a liaison to external entities such as regulators, auditors, vendors, and technology support firms, ensuring RCU’s IT operations comply with relevant laws and industry standards.
• Represent Redwood Credit Union at internal and external functions to promote its commitment to technology, data security, and the communities it serves.
• Attend and actively participate in Board meetings, SLT meetings, and strategic planning sessions, providing technology insights to drive informed decision-making.

Planning

• Translate Redwood Credit Union's strategic and tactical goals into actionable IT strategies and operational plans.
• Lead the development of short- and long-term goals for IT infrastructure, cybersecurity, and technology investments.
• Collaborate with other departments to ensure technology solutions align with business objectives, ensuring seamless integration across the organization.
• Manage the IT budget, ensuring efficient use of resources and cost-effective solutions that support both operational and strategic needs.
• Evaluate the technological impact of new programs, projects, and regulatory changes, advising on their feasibility and potential risks.
• Develop and implement measurable action plans to track progress against technology initiatives and goals.

Program Management

• Lead the operations of the IT department, including infrastructure management, cybersecurity, application development, and system integration.
• Develop and implement policies and procedures that ensure high-performance technology systems and effective project management.
• Manage the recruitment, training, and development of IT staff, fostering a culture of innovation, efficiency, and teamwork.
• Oversee the performance evaluation of direct reports, ensuring their skills align with RCU’s technology needs and strategic direction.
• Provide guidance and leadership to direct reports, setting clear expectations and aligning their efforts with organizational objectives.
• Review performance reports and recommend adjustments to improve IT efficiency and productivity while keeping costs within budgetary constraints.

Non-Essential Functions

• Serve as a staff liaison to various board committees.
• Establish and maintain relationships with community organizations, participating in local events to promote Redwood Credit Union’s commitment to technology and community involvement.
• Perform other duties as assigned. 

Supervisory Responsibilities

• SVP/Information Technology
• SVP/Product, Project & Corporate Real Estate

• Extensive experience managing technology infrastructure and operations for a financial institution, with expertise in both internal and external technology systems.
• In-depth knowledge of IT governance, security protocols, and financial institution technology practices.
• Strong leadership abilities, with a proven track record of successfully managing complex IT projects and cross-functional teams.
• Deep understanding of relevant regulations, laws, and compliance requirements for technology in the financial services industry.
• Strong communication, negotiation, and public speaking skills, with the ability to collaborate effectively with diverse stakeholders, including executive leadership, vendors, regulators, and board members.
• Ability to analyze business challenges, identify technology solutions, and implement strategies that drive business success.
• Proficiency in operating technology management systems, computer software, and network administration.
• Exceptional problem-solving skills, with the ability to evaluate alternatives and recommend effective solutions.
• Strong ability to manage multiple initiatives simultaneously, prioritize efforts, and meet deadlines.
• Ability to lead, mentor, and develop a high-performing IT team.

Physical Requirements

• Ability to sit/stand for extended period while working at a computer or attending meetings.
• Manual dexterity to operate office equipment such as computers, phones, and printers.
• This position requires occasional travel to other office locations, and some evening or weekend work may be necessary to meet project deadlines or attend events.