Your role and responsibilities

• Understand customer and prospect needs through client and project interactions, intracompany feedback, and marketplace research and assessment
• Understand and clearly articulate product implications for current and future customer needs, including product enhancement requests
• Define solutions for targeted market needs and customer specific issues
• Collaborate to develop the product roadmap for the Allegro Power and Gas products and related modules
• Drive the product build process through: 
• Maintaining the product backlog, defining requirements/epics and collaborating with Development teams to refine user stories and effort estimates
• Defining software release scope, creating functional specifications and use cases, providing continuous feedback to the development team, and reviewing/accepting completed product 
• Working with Quality Assurance to develop acceptance test plans
• Execute system and user acceptance tests
• Provide documentation content for release notes, user guides, and knowledge transfer materials
• Demonstrate product capabilities to internal and external stakeholders
• Communicate with customers through user group meetings or individual strategy meetings
• Support RFP process as needed
• Provide product expertise in client meetings and demos as needed
• Assist in creating content for marketing collateral
• Support customer implementation analysis projects through requirements analysis and product recommendations
• Review proposed configurations, integrations, and product customizations 
• Provide support to ION consultants remotely or on-site if necessary
• Assist technical support on complex issue resolution where subject expertise is needed to understand and reproduce issues, or when product design in question
• Support client interactions as needed

Required skills, experience, and qualifications

• In depth knowledge of: 
• Regional Power and Gas markets
• Front/middle/back office business processes
• Physical and financial derivative products
• Risk management
• Accounting
• Market standards and regulatory requirements
• Working knowledge of Allegro CTRM 
• Strong analytical and problem solving skills
• Strong written and verbal communication skills
• Ability to interact with external and internal customers (Sales, Account Management, Professional Services, and Development)
• Intrinsic desire to understand the “why” behind each problem
• Ability to express ideas and concerns clearly, concisely, and logically
• Proficiency in personal productivity tools (Word, Excel, PowerPoint, Vision or comparable)
• Experience with Allegro CMS in an implementation or development role
• Experience working with complementary software and or integrations, such as exchanges, market data providers, and ERPs
• Experience in agile software development practices
• Understanding of technical architecture, frameworks, and database