Change Manager

• Bachelor’s degree in Accounting, Finance, Business, Economics, or an approved related field is required. 
• Master’s degree is preferred.
• Project Management Professional (PMP) certification is preferred.
• Minimum 7 years of related experience in consulting and advisory services, training, change management or academic experience is required. 
• Minimum 3 years of demonstrated supervisory and project management experience is required. 
• Minimum 3 years of experience with technologies and best practices for instructional manuals and teaching platforms is required.
• Experience in business development and service line growth is required.
• Microsoft SharePoint experience is preferred.
• Must have capacity for quickly understanding new concepts, workflows, and systems.
• Comprehensive knowledge of training plans, curriculum and aid design and development.
• Strong project management skills with ability to manage multiple projects and tasks with a strong attention to detail and accuracy.
• Must have excellent interpersonal, written and verbal communication skills.  Professionally and appropriately communicate with a diverse group of individuals.
• Must demonstrate a positive attitude and proactive nature.
• Must exhibit a high degree of professionalism and maintain the highest level of confidentiality.
• Able to work in a highly organized manner within a fast-paced, innovative, and continuously changing environment.
• Ability to work independently with minimal supervision.
• Must be computer literate with the capability of performing at an intermediate or advanced level with respect to the Microsoft Office Suite of products (specifically PowerPoint, Excel, and Word, SharePoint).   

• Leads the development and delivery related to group and individual trainings on complex topics to a varying level of team members and clients.
• Plans, prepares, directs and completes client engagements in an efficient manner and within allotted timeframes.  
• Collaborates with program managers and clients to assess and identify process risks and provide recommendations for improvement.
• Creates and leads the preparation of client proposals and manages existing client relationships.
• Oversees the formulation of training outlines and recommends instructional methods utilizing knowledge of training needs and effectiveness of such methods.
• Directs and leads the development of training aids including training handbooks, demonstration models, multimedia visual aids and computer tutorials.
• Coordinates and oversees administrative functions necessary to deliver and document training programs.
• Provides oversight and direction of training and development programs and instructional objectives and methods.
• Reviews, approves and delivers team analysis and assessing training and development needs for individuals, departments and clients.
• Understands and delivers engagement scope, manage day-to-day activities of work product, and assist with oversight of overall quality control of client deliverables.  
• Develops new client relationships by expanding existing relationships with clients, maintaining personal networks, and active participation in civic, business, and professional organizations. 
• Builds and maintains trusted relationships with diverse group of clients, team members, supervisors, and subject matter experts.
• Monitors workload of self and team weekly to meet billable hour expectations.
• Directs staff activities in an efficient and effective manner to meet productivity and realization goals.
• Monitors workload to meet billable hour expectations and performs timely reviews of work products prior to submission to a Director/Associate or client.
• Sets direction for staff, manages and resolves process and procedure issues presented by staff. 
• Performs effective on-the-job training for other team members and demonstrates positive leadership skills.
• Performs supervisory responsibilities for senior, staff, and intern positions and provides prompt feedback to Director regarding staff performance.  Complete staff evaluations after large or multiple engagements and on a periodic basis.
• Maintains the required CPE for Firm and licensing requirements
• May lead and/or participate in Firm recruiting activities.

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