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Implementation Consultant
Posted on 7/26/2022
Calgary, AB, Canada
Experience Level
Desired Skills
  • 2-5 years of experience in a Software Implementation Specialist or Consultant role
  • Experience with MS Office (Excel, Word, etc.)
  • Experience in creating workflow diagrams using Visio, Lucid chart, etc
  • Working knowledge or experience with internal collaboration tools such as Jira or Confluence, etc
  • Ability to collaborate and build strong relationships with clients, at operational and leadership levels
  • Experience leading and working with cross-functional and/or remote teams to achieve common goals and client outcomes
  • Track record in building successful implementation documentation and/or project plans autonomously
  • Passion for Client Success
  • Excellent organization and time management skills
  • Bachelor's Degree or Project Management certification/degree and/or Implementation Specialist certificate and/or Change Management certificate
  • Ability to travel up to 30% of time
  • Manage a portfolio of medium to large scale client implementations. Responsible for implementation projects for new and existing Benevity clients
  • Conduct discovery/requirements gathering sessions, providing and maintaining the resulting design documentation throughout the implementation
  • Conduct gap analysis of existing client systems and programs; identifying any key challenges and defining solutions so our clients have a smooth transition to Benevity products and services
  • Provide solution analysis and configuration plans, aligning client specific-requirements with project scope, providing exceptional client and value-added service
  • Configure the application in accordance with business requirements and processes defined
  • Lead executive stakeholder meetings, both internally and client-side
  • Consult with clients on how to best manage change within their organization
  • Provide feedback to the Product, Development, CS and Sales team on Industry trends
  • Work with the Project Manager to update clients on project plans, milestones, and tasks
  • Collaborate with Project Manager to create detailed project transition documentation to support end users and the Relationship Management teams once implementations are complete
  • Conduct client administrator and end user training sessions via online webinars, over the phone or in-person
  • Participate in the creation, implementation, and maintenance of client-facing presentations and documents
  • Identify growth and upsell opportunities for the Relationship Management and Sales team
  • Maintain an in-depth understanding of Benevity's suite of products and services
  • Contribute to the success of the Client Projects Team, leading continuous improvement initiatives and providing support to team members, for example
  • Assist with assessment of cost estimates of Benevity work needed for proposals, statements of work and/or change orders
  • Ensure client delight at go-live and after onboarding is complete
Desired Qualifications
  • Bilingual French/English proficiency at a fluent, C-level capacity is a bonus
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