Strategic Director of Client Success

What We Are Looking For:

We are seeking a seasoned leader with exceptional strategic planning skills and the ability to inspire teams to reach new heights. The ideal candidate will have a proven track record in healthcare revenue cycle management, experience in managing mid-size to large health system (including hospital) client success initiatives, and a deep understanding of consultative sales strategies. You should be adept at building strong cross-functional relationships, leading transformations, and utilizing data-driven insights to drive continuous improvement.

What Their Impact Will Be:

• Lead and motivate a high-performing client success team to achieve company goals.
• Develop and execute innovative strategies that drive client satisfaction, retention, and growth.
• Oversee and enhance client relationships, ensuring a seamless and impactful client experience.
• Drive significant consultative sales efforts, renewals, and strategic upsell opportunities.
• Utilize advanced data analysis to monitor performance, identify trends, and make strategic recommendations.
• Collaborate cross-functionally to influence and shape the company’s overall client success strategy.
• Provide thought leadership and direction for the creation of educational marketing content.

Preferred Qualifications:

• Bachelor’s degree in Healthcare Administration, Business, or a related field; MBA or MHA preferred.
• At least one professional certification such as CRCR, EHRC, CHFP, CMPE, etc.
• 15+ years of experience in client success or account management in revenue cycle management, with significant experience in a senior leadership role.
• Extensive experience in developing and executing client success strategies that drive company-wide impact.
• Demonstrated ability to lead and grow a high-performing client success organization.
• Proven success in driving significant consultative sales efforts and upsell opportunities.
• Extensive experience in leading and supporting consultative sales efforts and strategic upsells.

What We Offer:

• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.
• Employee stock ownership and RRSP/401k matching programs.
• Lifestyle rewards.
• Paid time off.
• Remote work opportunities and more!