Land Manager @ Lindblad Expeditions

Operations & Logistics (2)
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Operations & Logistics (2)

Salary Range: 63000 to 85000 (Currency: USD) (Pay period: per-year-salary)

WHO WE ARE

Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 23 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.

ROLE OVERVIEW

Our Land Managers plays a vital role in crafting and executing the unforgettable land-based experiences that take place during our expedition cruises. As part of a dynamic team dedicated to delivering these experiences around the globe, Land Managers go above and beyond to ensure guest satisfaction.

In this position, you will oversee all aspects of land and air services, skillfully managing contracts and supplier relationships. Your responsibilities will encompass everything from transportation and accommodations to meals, tours, and land extensions, all designed to create unforgettable experiences for our guests.

Additionally, you will manage budgets and invoicing while collaborating across departments to educate and inform internal teams, ensuring every expedition’s success. Should you have the skills, experience and passion to excel in this role, we invite you to apply and Join us in creating remarkable journeys for travelers seeking adventure and discovery!

KEY RESPONSIBILITIES

Project Management
Ensure deadlines are met as determined by the Operations Calendar, including product launches and training.
Develop accurate and timely pre-voyage information and other necessary elements to prepare and fulfill the land and air components of a Lindblad expedition.
Itinerary Coordination
Create and distribute working itineraries with operational elements, contact information, and other essential documents required by guests, ships, and vendors.
Manage inventory allotments for hotels, extensions, flights, and other pre- and post-voyage services.
Communication and Training
Maintain and communicate accurate information about land services, leading training sessions, and briefing field staff.
Respond to questions in a timely manner and effectively communicate program needs and changes.
Lead internal communication on timely and accurate information on land programs, including responsibility for solving and communicating program and schedule changes.
Financial Oversight
Review, approve, and reconcile invoices for services, ensuring accurate costs are current (budgeted and actual).
Staffing and Scheduling
Coordinate Land Leader staffing and scheduling needs with the Field Staff Department.
Emergency Response
Participate in weekend and off-hours duty, covering emergency duty several times per month, including managing and coordinating with guests, ship personnel, insurance companies, and local agents during medical emergencies.
Program Enhancement and Development
Propose enhancements, changes, and development opportunities based on deep knowledge of geography and thoughtful assessment of feedback from guests, vendors, ships, and colleagues.
Knowledge Management
Create and maintain all internal informational assets that assist the reservations, sales, and guest communications teams.
Seek continual improvement of geographical knowledge, representing assigned regions and programs as a subject matter expert.
Supplier Management
Coordinate with the Manager of Contracts to research suppliers, acquire bids, and negotiate contracts, ensuring accurate and updated costs for land services within budgeting cycles.
Seek approval on pricing for land, air, and other expedition components as designated, while articulating Lindblad Expeditions' Guiding Principles and differentiators to vendors.
Visit local vendors for contract finalizations, site inspections, quality control, and training as directed.
Establish land arrangements, including tours, guides, transportation, and meals.
Ensure existing programs and vendor services meet or exceed guest satisfaction levels, providing feedback to partners.
Ensure all brand standards are met and consistent during land operations, including management of signs, luggage tags, shirts, and other branded gear.

MINIMUM QUALIFICATIONS

3+ years of experience with cruise operations and/or tourism, hospitality or event planning
3+ years managing the development of full product lifecycles, from from design to execution
2+ years working with contract negotiations and budgeting
Strong communication skills, both written and spoken, and the ability to communicate with clarity during complex situations
Experience using the Microsoft Office Suite (Word, Excel, PPT)
Extensive tourism product management experience required

PREFERRED QUALIFICATIONS

BA/BS degree
Knowledge of applicable geographic regions and cultures
Experience with reservations systems and program development
Experience using MXP, Seaware, and PowerBI

OTHER REQUIRED SKILLS

COMMUNICATION SKILLS

Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms.

OUR BENEFITS

- Travel benefits for employees and their family

- Health insurance including Medical, Dental, Vision

- 401(k) plan with employer match

- Long-Term Disability, Life & AD&D Insurance

- Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care

- Pre-Tax Commuter Benefit

- 7-8 Paid Holidays

- 2-3 Floating Holiday Options (pro-rated per start date)

- Up to 15 days of vacation (pro-rated per anniversary year)

- Parental Leave

- Sick/personal days per city & state ordinance

- Pet Insurance discount

COMPENSATION STATEMENT

Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living.

For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.

Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.

Land Manager

Lindblad Expeditions

Compensation Overview

KEY RESPONSIBILITIES

MINIMUM QUALIFICATIONS

PREFERRED QUALIFICATIONS

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