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Graduate Quality Engineer
Posted on 5/10/2022
London, UK
Experience Level
Desired Skills
  • Bachelor's Degree (or equivalent experience) in mechanical engineering, quality, product development, human factors engineering, or a related field, preferably at a consumer goods company
  • 1-2+ years of related experience
  • Proficient in Microsoft Word, Excel and PowerPoint; knowledge of SharePoint a plus
  • Ability to work in a fast-paced, deadline driven, high impact environment
  • Strong verbal, presentation, and written communication skills
  • Resourceful, well organised, highly dependable, efficient and detail oriented
  • Ability to be a team player and work independently
  • Ability to travel
  • Analyse customer complaints and investigate field failures - translate learnings into actionable engineering and consumer-facing initiatives. You will represent the voice of the consumer and will coordinate corrective actions, follow-up, and reporting
  • Drive continuous improvement of product quality, through reduction and prevention of non-conformances while defining and implementing metrics to evaluate the impact of continuous improvement initiatives
  • Support suppliers in 8D responses and regular quality resolution update meetings, including written investigation reports and review supplier corrective actions
  • Participate in design reviews, DFMEA, safety reviews, and review the manufacturing and test documentation to ensure customer quality requirements are met or exceeded
  • View the entire consumer experience at a macro level to identify experience detractors and track product performance, communicating key learnings and developments to appropriate work flows for action
  • Partner with SharkNinja's Customer Excellence team to monitor consumer reception and sentiment in field
  • Lead input tracker meetings with cross functional teams. Discuss top issues and delegate actions to cross functional team
  • Conduct critical analysis on engineering changes (ECN) to make sure changes have no impact on degradation of quality of product
  • Tracks digital escalations and create accurate responses for customers to better understand our product
  • Manage product health reporting and push for continuous five-star experience via iterative design improvements
  • Always strive for process efficiency - we value a go-getter who can make the most out of any situation and deliver impactful results
  • Act as a product “expert” for cross-functional team member questions and concerns
  • Present status of activities and special projects to senior management regularly
  • As a corporate citizen, learn and support SharkNinja's Diversity, Equity & Inclusion strategy
  • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
  • Explore SharkNinja's DEI Groups or volunteer to serve on committees that organize diversity-related events and activities
  • Participate in employee engagement surveys and respond as openly and honestly as possible
  • Become culturally competent; take the time to learn about different cultures, races, religions, and backgrounds represented by your colleagues
  • Ensure equitable experiences, strengthen inclusion acumen, and promote a culture of inclusivity and belonging that embraces the contributions of all team members
  • Lead us to be “RARELY SATISFIED”
  • Make things better each day; “PROGRESS OVER PERFECTION”
  • Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE”
  • Deliver something great; “WINNING IS A TEAM SPORT”
  • Be clear and honest, “COMMUNICATING FOR IMPACT”

201-500 employees

Vacuum & kitchen appliances
Company mission
At SharkNinja, their purpose is to positively impact people's lives every day in every home around the world. They work very hard to provide their consumers with high quality, exciting 5-star products that make life easier.
Company Values
  • Rarely satisfied
  • Progress over perfection
  • Details make the difference
  • Winning is a team sport
  • Communicating for impact