Essential Job Duties

• Respond to Corporate IT tickets, emails, and in-person support needs from end-users, addressing technical issues in a timely and professional manner.
• Diagnose and troubleshoot hardware, software, and network-related problems.
• Primarily provide on-site assistance and remote assistance as required.
• Issue, support, and maintain Windows-based workstations and laptops.
• Administer Microsoft 365 environment, onboard/offboard employees as required.
• Collaborate with other Corporate IT team members to escalate and resolve complex issues.
• Maintain an accurate inventory of all on-site IT assets, including laptops and peripherals, audio-visual equipment, security access, etc.
• Track and manage the lifecycle of IT assets from procurement to disposal.
• Conduct regular audits to ensure inventory accuracy and compliance with organizational policies.
• Coordinate with vendors for procurement, repairs, and replacement of IT equipment.
• Document hardware and software configurations, serial numbers, and license information.
• Create and maintain documentation for IT assets, serial numbers, warranty status, and
• Implement and manage a standardized naming convention for devices and equipment.
• Use support requests as opportunities to educate end users to manage minor support needs with self-service tools.
• Proactive communication with end-users regarding system outages, upgrades, and changes.
• Provide clear and concise instructions for common technical issues.
• Ensure compliance with IT security policies and procedures.
• Mitigate identified security vulnerabilities through collaboration with the InfoSec team.
• Implement security measures to safeguard IT assets and sensitive information.

Other Job Duties

• Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

• Travel 10-25%, including overnight travel

Required Education, Experience, Certifications and Skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2-5 years’ experience providing helpdesk/IT support in an on-site environment.
• Eager to learn new skills, motivated as a problem solver.
• Demonstrated experience in technical support and IT inventory management.
• Strong knowledge of hardware, software, and enterprise application troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Certifications such as CompTIA A+, CompTIA Network+, or ITIL are a plus.