Turndown Attendant

Job Description

This role is about calm presence, thoughtful detail, and the art of preparing a space for rest. As a Housekeeping Turndown Attendant, you create an evening sanctuary for our guests, one that feels warm, welcoming, and effortlessly refined. Your work happens behind the scenes, but its impact is deeply felt. 

With your steady pace, disciplined approach, and pride in craftsmanship, you ensure each guest room is perfectly prepared for the night, reflecting the Rimrock’s luxury standards and commitment to comfort. 

Start Date: August/September 2026

Part-Time shifts typically from 5pm-9pm.

What You Will Be Doing

Evening Turndown & Guest Comfort 

• Deliver refined evening turndown service in assigned guest rooms, following brand and hotel standards precisely. 
• Prepare rooms for rest by refreshing beds, adjusting lighting, closing curtains, and creating a calm, inviting atmosphere. 
• Replace linens and towels as required and replenish guest amenities with care and consistency. 
• Set up turndown touches such as tea service, bedtime amenities, handwritten notes, or departure gifts where applicable. 
• Ensure each room reflects a sense of quiet luxury, comfort, and readiness for sleep. 

Cleanliness, Detail & Room Readiness 

• Maintain exceptional cleanliness during turndown, completing light touch-ups and visual resets as needed. 
• Follow established procedures and checklists to ensure consistent, error-free room presentation. 
• Identify and report maintenance issues, room condition concerns, or guest preferences promptly to the PM Supervisor. 
• Handle guest belongings and room contents with discretion, respect, and integrity at all times. 

Professional Presence & Team Support 

• Interact with guests in a courteous, calm, and discreet manner, responding to requests or directing them appropriately. 
• Maintain fully stocked, organized carts and supplies throughout the shift. 
• Support evening housekeeping operations and collaborate with PM Housekeeping leadership as required. 
• Follow all health, safety, and hygiene standards, including proper linen handling and sanitation protocols. 

Qualifications

What You Bring 

• Previous housekeeping or hospitality experience preferred, ideally in a luxury hotel environment. 
• A strong eye for detail and pride in delivering high-quality, consistent work. 
• A calm, professional, and respectful demeanor with guests and colleagues. 
• Ability to work independently, follow established routines, and manage time efficiently. 
• Commitment to cleanliness, order, and following procedures accurately. 

Bonus If You Bring 

• Experience with luxury turndown or evening housekeeping service. 
• Familiarity with hotel standards, checklists, and quality assurance practices. 
• Knowledge of guest personalization and preference tracking. 
• Experience working in a structured, process-driven housekeeping environment. 

Who You Are 

You are dependable, methodical, and quietly proud of your work. You value structure, clarity, and consistency, and you perform best in environments with clear standards and supportive leadership. You enjoy focused, skill-based work and take satisfaction in completing each task with care and precision. 

You are reserved, sincere, and respectful; building trust through reliability rather than volume. Your steady presence and attention to detail help create a sense of calm that guests feel the moment they return to their room. 

Craft with care. Serve with intention. Stay moved. 

Physical Demands 

• Continuous standing and walking for extended periods. 
• Frequent bending, reaching, and fine-motor movements. 
• Ability to lift and carry up to 25lbs (linen, amenities, supplies). 
• Ability to maintain focus and attention to detail throughout evening shifts. 

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Additional Information

Job Perks & Benefits: 

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler. 
• One complimentary buffet meal per shift in our staff cafeteria. 
• Subsidized shared Staff Accommodation for full-time status (subject to availability). 

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a team member at www.rimrockcareers.com. 

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at [email protected], and we’ll work with you to ensure your needs are met. 

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward. 

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness. 

Whether you're on shift or in staff housing, we want every person to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age. 

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate. 

Together, we build a workplace where belonging isn’t just possible, it’s expected. 

Be you. Be bold. Stay moved. 

#CWMRSummer26

Compensation: N/A to 18.5 (CAD) (HOURLY)