Full-Time
Customer Technical Support Engineer
L2
Confirmed live in the last 24 hours
AppZen
201-500 employees
Automates financial processes using AI
Compensation Overview
$100k - $110k/yr
Mid, Senior
San Jose, CA, USA
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- Experience in writing basic SQL queries.
- Hands-on experience with log analysis tools such as Kibana.
- Familiarity with ticketing systems i.e Zendesk, JIRA.
- Knowledge of API testing and troubleshooting using tools like Postman.
- Ability to quickly understand business applications.
- Strong knowledge of JSON and web services-based APIs.
- At least 2 years of experience in Level 2 support within a SaaS company.
- Provide 2nd level technical support to customers and partners, leveraging 5-7 years of experience.
- Interact regularly with Engineering, Operations, and cross-functional management on high-profile technical issues, offering feedback and leadership to the product support team.
- Reproduce customer issues, file bug reports, and coordinate the delivery of fixes.
- Analyse and collect customer data including log files, Java stack traces, and thread dumps.
- Author knowledge base articles and drive internal knowledge-sharing initiatives.
- Be prepared to work in a 24x5 shift environment.
AppZen automates financial processes for businesses using artificial intelligence. It offers three main services: an Accounts Payable solution that automates invoice entry and matches them with general ledger codes and purchase orders, a Travel and Expense tool that analyzes receipts to ensure compliance and speed up reimbursements, and a card monitoring service that tracks real-time card usage to detect fraud. AppZen operates on a software-as-a-service model, allowing easy integration with existing systems and promising a quick return on investment. The company aims to enhance efficiency and compliance in financial operations across various industries.
Company Size
201-500
Company Stage
Series C
Total Funding
$101M
Headquarters
San Jose, California
Founded
2012
Simplify's Take
What believers are saying
- Generative AI in AppZen Inbox enhances AP management, aligning with industry trends.
- Strategic partnerships with JAGGAER and Amadeus expand AppZen's market reach.
- AppZen AppStore fosters ecosystem growth, enhancing platform capabilities and engagement.
What critics are saying
- Emerging AI fintech startups pose a competitive threat to AppZen's market share.
- Rapid AI advancements may strain AppZen's resources to maintain competitiveness.
- Data privacy regulations like the EU's AI Act could impact AppZen's operations.
What makes AppZen unique
- AppZen uses AI to automate financial processes, enhancing efficiency and compliance.
- The platform integrates with existing systems, minimizing IT effort for clients.
- AppZen's SaaS model offers quick ROI, appealing to cost-conscious enterprises.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
Paid Parental Leave
Flexible Work Hours
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 1%2 year growth
↑ 0%JAGGAER, a provider of enterprise procurement and supplier collaboration tools, has announced a strategic partnership with AppZen, a provider of AI-powered finance automation.
AppZen announces partnership with Intecrowd to enhance Workday Services.
AppZen launches AppZen inbox, revolutionizing the AP Inbox with generative AI.
Amadeus has partnered with AppZen, to offer Cytric Expense customers a seamless expense-auditing experience.
AppZen, the leader in modern Finance AI software, today announced the launch of the AppZen AppStore, which enables finance teams to easily automate universal expense reviews and approvals, to comply with company policies and regulations.