Full-Time
Customer Technical Support Engineer
L2
Confirmed live in the last 24 hours
AppZen
201-500 employees
Automates financial processes using AI
Compensation Overview
$100k - $115kAnnually
Senior
San Jose, CA, USA
Expected to commute into the San Jose office three days per week (Mondays, Tuesdays, and Thursdays).
- Experience in writing basic SQL queries.
- Hands-on experience with log analysis tools such as Kibana.
- Knowledge of API testing and troubleshooting using tools like Postman.
- Ability to quickly understand business applications.
- Strong knowledge of JSON and web services-based APIs.
- At least 2 years of experience in Level 2 support within a SaaS company.
- Provide 2nd level technical support to customers and partners, leveraging 5-7 years of experience.
- Interact regularly with Engineering, Operations, and cross-functional management on high-profile technical issues, offering feedback and leadership to the product support team.
- Reproduce customer issues, file bug reports, and coordinate the delivery of fixes.
- Analyse and collect customer data including log files, Java stack traces, and thread dumps.
- Author knowledge base articles and drive internal knowledge-sharing initiatives.
- Be prepared to work in a 24x5 shift environment.
AppZen automates financial processes for businesses using artificial intelligence. It offers three main services: an Accounts Payable solution that automates invoice entry and matches them with general ledger codes and purchase orders, a Travel and Expense tool that analyzes receipts to ensure compliance and speed up reimbursements, and a card monitoring service that tracks real-time card usage to detect fraud. AppZen operates on a software-as-a-service model, allowing easy integration with existing systems and promising a quick return on investment. Its focus on efficiency and compliance sets it apart from competitors in the financial technology market.
Company Stage
Series C
Total Funding
$98.2M
Headquarters
San Jose, California
Founded
2012
6 month growth
↑ 10%1 year growth
↑ 19%2 year growth
↑ 28%
Simplify's Take
What believers are saying
- AppZen's strategic partnerships, such as with Amadeus, expand its market reach and enhance its service offerings.
- The $50 million Series C funding round led by Coatue Management indicates strong investor confidence and provides ample resources for growth and innovation.
- The introduction of the AppZen AppStore simplifies the automation of expense reviews and approvals, making it easier for finance teams to ensure compliance and efficiency.
What critics are saying
- The competitive fintech landscape requires AppZen to continuously innovate to maintain its edge.
- Dependence on AI technology means that any flaws or failures in the system could lead to significant financial discrepancies and loss of client trust.
What makes AppZen unique
- AppZen leverages advanced AI to automate financial processes, offering a level of efficiency and fraud detection that traditional methods can't match.
- Their SaaS model ensures quick integration and ROI, making it highly attractive for businesses looking to streamline financial operations without extensive IT overhead.
- The recent launch of AppZen Inbox with generative AI further sets them apart by revolutionizing the AP inbox experience.
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