Full-Time
Customer Technical Support Engineer
L2
Confirmed live in the last 24 hours
AppZen
201-500 employees
Automates financial processes using AI
Compensation Overview
$100k - $115kAnnually
Senior
San Jose, CA, USA
Expected to commute into the San Jose office three days per week (Mondays, Tuesdays, and Thursdays).
- Experience in writing basic SQL queries.
- Hands-on experience with log analysis tools such as Kibana.
- Knowledge of API testing and troubleshooting using tools like Postman.
- Ability to quickly understand business applications.
- Strong knowledge of JSON and web services-based APIs.
- At least 2 years of experience in Level 2 support within a SaaS company.
- Provide 2nd level technical support to customers and partners, leveraging 5-7 years of experience.
- Interact regularly with Engineering, Operations, and cross-functional management on high-profile technical issues, offering feedback and leadership to the product support team.
- Reproduce customer issues, file bug reports, and coordinate the delivery of fixes.
- Analyse and collect customer data including log files, Java stack traces, and thread dumps.
- Author knowledge base articles and drive internal knowledge-sharing initiatives.
- Be prepared to work in a 24x5 shift environment.
AppZen automates financial processes for businesses using artificial intelligence. It offers three main services: an Accounts Payable solution that automates invoice entry and matches them with general ledger codes and purchase orders, a Travel and Expense tool that analyzes receipts to detect suspicious purchases and ensures compliance, and a card monitoring service that tracks real-time card usage to categorize expenses and identify fraud. AppZen operates on a software-as-a-service model, allowing easy integration with existing systems and promising a quick return on investment. Its goal is to enhance efficiency and compliance in financial operations, setting it apart from competitors by focusing on automation and real-time monitoring.
Company Stage
Series C
Total Funding
$98.2M
Headquarters
San Jose, California
Founded
2012
6 month growth
↑ 1%1 year growth
↑ 0%2 year growth
↑ 0%
Simplify's Take
What believers are saying
- Generative AI in AppZen Inbox boosts AP automation, reducing manual tasks.
- Strategic partnerships expand AppZen's market reach and service offerings.
- AI integration in expense management improves compliance and fraud detection.
What critics are saying
- Emerging fintech startups may erode AppZen's market share.
- Economic downturns could reduce enterprise spending on SaaS solutions.
- Data privacy regulations pose challenges in handling sensitive financial data.
What makes AppZen unique
- AppZen uses AI to automate financial processes, enhancing efficiency and compliance.
- The platform integrates with existing systems, minimizing IT effort for clients.
- AppZen's SaaS model offers quick ROI, appealing to cost-conscious enterprises.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
Paid Parental Leave
Flexible Work Hours