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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Backend Mail Trainers are responsible for leading and coaching new colleagues through the onboarding experience and providing ongoing education and upskilling for existing employees. This role is crucial in ensuring our team is well-prepared, compliant, and capable of performing their duties effectively.

Key Responsibilities:

Planning Training Programs:

• Develop and maintain detailed training plans, including topics, schedules, and required materials based on Adult Learning theory and tactics.
• Tailor training to meet the specific needs of new hires and existing colleagues.

Applying Effective Training Tactics:

• Be knowledgeable about and apply effective training tactics and principles.
• Continuously learn about new training methods to enhance the training experience.

Conducting Training Sessions:

• Lead engaging and informative training sessions, both in-person and virtually via Teams.
• Explain new information, demonstrate procedures, and answer trainee questions.

Creating Training Materials:

• Design and compile training materials such as handouts, presentations, and videos.
• Ensure materials are clear, accurate, and up-to-date.

Assessing Trainees:

• Evaluate trainee and mentors progress through knowledge checks, skill assessments, and feedback sessions.
• Provide constructive feedback to help trainees improve and succeed.

Updating Knowledge:

• Stay up to date with Work Instructions and processes in the Mail pharmacy.
• Provide feedback to the Work Instruction committee to ensure up to date information and processes are available during training.

Providing Support:

• Offer ongoing support and guidance to trainees, addressing any questions or concerns.
• Be available to assist trainees even after the initial training period.

Evaluating Training Effectiveness:

• Gather feedback from trainees to assess the effectiveness of training programs.
• Make improvements to training methods and materials based on feedback and performance outcomes.

Utilizing Training Data Dashboard:

• Use the training data dashboard to make informed training, mitigation, and scheduling decisions.
• Work with site supervisors and WMG to ensure the right training is conducted at the right time to support the pharmacy’s needs.

Required Qualifications

• 1+ years’ experience in a Backend Mail or training delivery
• Proficient with computer software such as Microsoft Office, and QuickBase
• Ability to work flexible schedule as needed
• Certified Pharmacy Technician license

Preferred Qualifications

• Working knowledge of problem solving and decision making skills 
• Bilingual in Spanish or Hindi

Education

• High School Diploma or GED required

Pay Range

The typical pay range for this role is:

$18.50 - $38.82

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 12/19/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.