Production Support Engineer @ RxSense

RxSense is a high-growth healthtech company empowering clients and consumers with technology to access lower cost prescription drugs. Its transformative cloud-based enterprise platform enables clients to take control of their pharmacy benefits with fast, flexible and customizable solutions and real time data insights to improve operational and financial performance -- and ultimately deliver better care to patients nationwide. RxSense also owns and operates SingleCare, a free prescription savings service that offers consumers access to consistently low prices on prescription drugs. Through its partnerships with the country’s largest pharmacies and grocers, including CVS, Walgreens, Walmart, Kroger and Albertsons, SingleCare improves access and adherence to more affordable medications and has helped millions of Americans collectively save over $8 billion on their medications.

RxSense is a great place to work! Our company has earned recognition as one of Fast Company’s Most Innovative Companies, Forbes’ Top Startup Employers, Modern Healthcare’s Best Places to Work in Healthcare, and Inc’s Best in Business and Best Workplaces.

Position Summary:

The Production Support Engineer will be part of a small, cross-functional, autonomous team, collaborating with technical, operational and client-facing colleagues to troubleshoot and resolve critical issues with our enterprise platform and related processes, applications and services.

You will have the primary responsibility for triaging, investigating and troubleshooting reported issues with the platform, and assisting with the resolution and development of recommendations for short-term and long-term remediation. You will ensure the triage and investigation is methodical, comprehensive, timely and accurate; and provide quality testing of solutions which conform with organizational policies, procedures and standards for software development and data governance.

Essential Duties and Responsibilities:

Work closely with operations and account management to diagnose and respond quickly to issues for our users and solve them in a permanent and scalable way
Partner with product management and software engineering to collaborate on the needs of our users to help them build a product roadmap that serves those needs
Interact competently with Infrastructure, DevOps, DBA, InfoSec, Data Engineering and other teams across multiple environments to produce and deliver safe and effective queries while maintaining data and platform integrity
Articulate a technical vision for a more enlightened way of working and work with multi-functional partners to deliver that vision
Provide hands-on testing and/or a thorough review of proposed solutions to ensure top quality and timely remediation

Qualifications:

BS in Computer Science or related technical field involving coding, or equivalent technical experience
1 plus years of industry experience in a technical support, software development or software quality assurance testing role
Experience supporting SaaS products, bulk data ingestion and ETL tools, web applications, micro-services or BI/Analytics platforms preferred
Desire to grow outside of technical comfort zone, give and receive and constructive criticism
Enthusiasm for technology, and an aptitude for learning and using new technologies
Working knowledge of Agile development methodologies, preferably both Scrum and Kanban
Working knowledge of Atlassian solutions including JIRA and Confluence (or similar collaboration suite)
Working knowledge of C#, .NET, Visual Studio, MVC (or demonstrable skills in another equivalent stack).
Working knowledge of relational databases (MS SQL Server or similar), NoSQL databases (MongoDB or similar) and data warehouse solutions (SnowFlake or similar).
Working knowledge of AWS offerings such as EC2, ALBs, RDS, Beanstalk and API Gateway.
Working knowledge of log management tools such as Loggly for troubleshooting and analytics to find event details, identify usage patterns and find anomalies.

Salary Range: 57,000 - 75,000

RxSense believes that a diverse workforce is a more talented and productive workforce. As such, we are an Equal Opportunity and Affirmative Action employer. Our recruitment process is free from discriminatory hiring practices and all qualified applicants are considered for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Neither will qualified applicants be discriminated against on the basis of disability or protected veteran status. We believe in the strength of the collaboration, creativity and sense of community a diverse workforce brings.

Production Support Engineer

RxSense

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