Full-Time

Director of Field Engineering

London

Posted on 6/6/2024

Weight & Biases

Weight & Biases

201-500 employees

MLOps platform for ML experiment management

Data & Analytics

Senior

Remote in UK

Required Skills
Sales
Requirements
  • Lead a team of pre-sales and post-sales engineers, solutions architects, and technical support managers across EMEA.
  • Define and implement customer engagement processes, including onboarding, platform configuration, user training on MLOps and LLMOps workflows, and AI best practices consulting.
  • Develop scalable and repeatable playbooks for prospect and customer engagement.
  • Drive technical success during pre-sales, supporting new revenue generation; and post-sales, maximizing product value for customers.
  • Work directly with select enterprise customers to drive success in pre and post sales activities.
  • Partner closely with Product & Engineering to distill and triage customer feedback on feature requests and bug identification.
  • Build strong relationships with senior executives on the customer side, acting as a bridge and advocate between them and Weights & Biases.
  • Present at industry and community events, develop your brand as a thought leader & industry expert in the AI and LLM ecosystem
  • Recruit and develop top-tier pre-sales and post-sales talent to the team
  • Adapt Customer Success playbooks for customers in EMEA
Responsibilities
  • Master the implementation of efficient, robust, and reproducible machine learning pipelines for engineering teams, leveraging Weights & Biases tools, to ensure smooth customer onboarding and adoption processes.
  • Serve as a trusted advisor to new customers by identifying their desired outcomes and clearly communicating W&B’s product best practices, ensuring their success through the effective integration and optimization in the post-sales adoption phase.
  • Conduct product training sessions and workshops that demonstrate best practices and the diverse solutions W&B offers, aimed at facilitating customer success and adoption post-sales.
  • Serve as a pivotal link between customers and internal teams by continuously providing customer feedback and advocating for customer needs, thereby directly influencing the product roadmap and enhancements to reflect real user experiences, trends, challenges, and successes.

Weights & Biases offers a developer-first MLOps platform that enables ML practitioners to track, manage, and collaborate on machine learning experiments and models. The platform supports integrations with various ML libraries and repositories, including TensorFlow, PyTorch, Keras, and XGBoost, and provides features such as experiment tracking, model lifecycle management, and hyperparameter optimization.

Company Stage

Series C

Total Funding

$250M

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

4%

1 year growth

8%

2 year growth

54%

Benefits

🏝️ Unlimited vacation time

🩺 100% Medical, Dental, and Vision for employees and Family Coverage

🏠 Remote first culture with in-office flexibility in San Francisco

💵 $1000 home office budget with new high-powered laptop

🥇 Truly competitive salary and equity

🚼 12 weeks of Parental leave

📈 401(k)