Manager Learning & Development

The Manager, Learning and Development leads the design, implementation, and continuous improvement of training programs aligned to business strategy. This role oversees a team responsible for delivering instructor-led and blended learning experiences across the enterprise, ensuring a consistent, high-quality associate experience. The manager consults with business leaders to address performance needs, supports enterprise initiatives, and fosters a culture of continuous learning that advances organizational effectiveness and talent development.

• Leads the execution of the enterprise learning strategy, ensuring alignment to organizational goals and the evolving needs of the business.
• Establishes and maintains processes and standards that ensure a consistent learning experience regardless of subject, format, instructor, or geography.
• Oversees the development, delivery, and continuous improvement of training programs, including required regulatory content and strategic business initiatives.
• Sets clear goals and expectations for the L&D team, monitors progress, and ensures resources, tools, and timelines support effective execution.
• Reviews existing training and identifies opportunities to enhance engagement, learning outcomes, retention, and alignment to strategic priorities.
• Partners with internal stakeholders to diagnose performance issues, identify learning needs, and consult on appropriate development solutions.
• Maintains the master training calendar and coordinates across departments to minimize disruption to associate productivity while maximizing learning impact.
• Oversees external learning partnerships, vendor relationships, and infrastructure (e.g., training labs) to ensure access to effective learning tools and technologies.
• Stays abreast of trends in learning and development, including instructional design, technology, and adult learning theory, to innovate and modernize approaches.
• Promotes a learning culture by advocating for continuous development, measuring effectiveness, and driving improvements based on data and feedback.

• Bachelor’s degree in Business, Human Resources, Human Capital Development, or related field; or equivalent combination of education and experience.
• 7+ years of progressive experience in Learning & Development, including at least 5 years managing teams and overseeing enterprise training delivery.
• Demonstrated expertise in adult learning theory, instructional design, program evaluation, and resource/project management.
• Proven ability to identify training needs, develop solutions, and consult with senior leaders to align learning strategy with business goals.
• Strong interpersonal, coaching, and facilitation skills; able to communicate complex ideas clearly and persuasively to diverse stakeholders.
• Highly organized, results-driven, and capable of managing multiple priorities in a fast-paced, evolving environment.
• Proficiency in Microsoft Office Suite and learning technologies (LMS, virtual learning tools, etc.).

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS: