Product Manager

Updated on 5/10/2023

Locations

New York, NY, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Management

Market Research

UI/UX Design

Communications

Requirements

Experience: 2+ years of product management experience or equivalent track record of shipping great products
Ownership: Strong sense of accountability and self-motivation, proven record of resourcefulness
Collaboration: Cross-functional collaboration experience across multiple engineering teams, design, research, project management, and product
Execution: Ability to both execute in the weeds and to zoom out and see the bigger strategic picture
Communication: Strong communication skills and expectation management for both internal and external stakeholders
Proficiency in machine learning and familiarity with AI products
Background delivering enterprise software or engaging with enterprise customers
Familiarity with platform or tooling products
Experience working in onboarding flows for enterprise customers

Responsibilities

Develop and execute the product strategy for AI Console, in collaboration with engineering, research, and design
Work closely with customers, our delivery organization, and our account teams to understand scalability pain points
Perform market research on enterprise B2B onboarding experiences to inform product priorities
Define product requirements and prioritize the roadmap, working closely with engineering teams to ensure timely and effective delivery of features
Collaborate with UX and design teams to create a seamless and intuitive user experience for both customers and internal teams using the platform
Drive cross-functional collaboration with other product teams, understanding the needs and requirements to deliver each of the products in our portfolio

ASAPP builds AI software that allows our customers to supercharge their contact center agents. With our product, enterprises can deliver great customer experiences at scale. AI is changing the world, and at ASAPP we have a history of developing applied machine learning solutions that deliver outsized business outcomes.

ASAPP’s AI Console is the platform that enables us to deliver our products at scale. It is the main interface for our customers’ business stakeholders, who use it to onboard, manage, and configure our products in a no-code application. It is also the main tooling platform through which ASAPP’s delivery teams configure our AI products to the needs of our customers.

We are looking for a Product Manager to partner with delivery, engineering, design, research, and customers to drive the growth of AI Console. In this role, you will be working across our entire product portfolio. Your role will be to build a robust platform that enables us to scale efficiently while serving the needs of enterprise customers.

This role is onsite or hybrid flexible. We have offices in New York City, Northern California, and Bozeman.

What you’ll do

Develop and execute the product strategy for AI Console, in collaboration with engineering, research, and design
Work closely with customers, our delivery organization, and our account teams to understand scalability pain points
Perform market research on enterprise B2B onboarding experiences to inform product priorities
Define product requirements and prioritize the roadmap, working closely with engineering teams to ensure timely and effective delivery of features
Collaborate with UX and design teams to create a seamless and intuitive user experience for both customers and internal teams using the platform
Drive cross-functional collaboration with other product teams, understanding the needs and requirements to deliver each of the products in our portfolio

What you’ll need

Experience: 2+ years of product management experience or equivalent track record of shipping great products
Ownership: Strong sense of accountability and self-motivation, proven record of resourcefulness
Collaboration: Cross-functional collaboration experience across multiple engineering teams, design, research, project management, and product
Execution: Ability to both execute in the weeds and to zoom out and see the bigger strategic picture
Communication: Strong communication skills and expectation management for both internal and external stakeholders

What we’d like to see

Proficiency in machine learning and familiarity with AI products
Background delivering enterprise software or engaging with enterprise customers
Familiarity with platform or tooling products
Experience working in onboarding flows for enterprise customers

Benefits

Competitive compensation with stock options
Comprehensive medical, vision, and dental insurance
401k matching
Fitness and wellness stipend
Mobile phone reimbursement
Mental well-being benefits
Professional learning and development stipend
Parental leave, including adoptive and foster parents
3 weeks paid time off (increases with tenure) and unlimited sick leave

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance.#LI-AG1 #LI-Hybrid

201-500 employees

Website

Research-based artificial intelligence software provider

Company Overview

ASAPP exists to elevate human performance with AI Native® technology. They focus on addressing complex problems in environments with huge systemic inefficiencies and lots of data where real solutions create significant economic impact.

Benefits

Learning & Development
Comprehensive Health Benefits
Daily Catered Meals
Vacation
401K Program
Family Leave

Company Core Values

Customer driven
Ownership
Grit
Teamwork
Innovation
Excellence