Social Services Coordinator

Salary Range: 46320 to 57900 (Currency: USD) (Pay period: per-year-salary)

Essential Functions

• Develops and maintains a knowledge base of social services available to clients in assigned work areas. 
• Develops relationships with community coalitions in areas of high client concentration. 
• Establishes working relationships and partnerships with local service providers and administrators in each service area to enhance the referral process. 
• Conducts assessments of referred clients, including the larger context in which the child is living, identifying needs, barriers, and safety concerns. 
• Maintains documentation regarding attempts to access services and service delivery. 
• Tracks and reports client data, outreach actions and outcomes, and general information for program evaluation, performance quality, and development purposes. 
• Completes referrals to services, assists families in completing intake requirements for these services, and follow up as necessary. 
• Assists KIND legal staff in working with families in crisis and transition. 
• Works with other KIND Social Services Coordinators nationally to develop best practices, protocols, and provide training and support on relevant topics for KIND staff. 
• Conducts training to support pro bono attorneys and community social providers. 
• Works closely with other legal services providers, law firms, corporations, and law schools in relevant jurisdiction(s) to identify and support resource-sharing amongst these partner agencies. 
• Supervises interns and volunteers. 
• Other duties as assigned. 

Qualifications and Requirements

• Undergraduate degree in Social Work or related field, preferably in counseling, or related specialty. 
• Minimum of 2 years of experience working with immigrant populations; experience working with unaccompanied minors preferred. 
• Minimum of 2 years of experience working with children, preferably unaccompanied minors, immigrant and refugee children, or experience working with survivors of abuse, human trafficking, or other trauma. 
• Ability to work collaboratively, and preferably, prior experience working with attorneys, law firms, or other legal service providers. 
• A strong record of intercultural responsiveness, sensitivity and awareness, and cross-cultural communication skills. 
• Experience working with a diverse team of social service providers and advocating on behalf of clients. 
• Ability to verbalize and implement therapeutic-focused strategies for children/families. 
• Familiarity or ability to work with adult immigrant caretakers, or training in trauma-informed parenting. 
• Ability to manage, create and oversee various events that aim towards bringing resources and services to child clients. 
• Ability to network with local coalitions to establish strong relationships to allow for cross-referrals. 
• Ability to travel as assigned. 
• Ability to work within an office environment, have regular interaction via telephone, teleconference, IM, and email with KIND’s team, and have in-person meetings with clients  
• Excellent written and oral communication skills in English and Spanish (for direct communication with the children we serve and their caregivers, the majority of whom are Spanish speaking). 
• Working knowledge of Microsoft Office Suite (such as Teams, Excel, etc.).
• Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
• Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriate.
• Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment.
• Committed to practicing and supporting wellbeing and a work-home life balance. 
• Experience working and communicating in a remote environment preferred but not required.