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Full-Time

Full Time Floor Leader

Somerset

Confirmed live in the last 24 hours

Lush Cosmetics

Lush Cosmetics

1,001-5,000 employees

Handmade cosmetics with ethical sourcing practices

Consumer Goods

Compensation Overview

$16.5Hourly

Entry, Junior

Troy, MI, USA

Located at Somerset Collection, Pay $16.50—$16.50 USD.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Customer Service
Requirements
  • Minimum 1 year of experience in: customer service and sales
  • Minimum 1 year of experience in: cash handling and opening/closing procedures
  • Minimum 1 year of experience in: supervisory experience involving coaching, feedback, and training
  • Minimum 1 year of experience in: problem-solving issues related to customer service in day-to-day operations
  • Minimum 1 year of experience in: a fast-paced team environment
  • Knowledge and passion for skincare, natural beauty, and ethical business
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Responsibilities
  • Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales. Celebrate sales achievements with your team!
  • Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. By fostering a culture of excellence in customer service, you'll drive sales, create a loyal customer base, and build a positive reputation for your store.
  • Building the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives.
  • Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.
  • Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales. Lead by example, take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge and abilities.
  • Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB). Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.
  • Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day. As required at your store location, take deposits to the bank.
  • Time and Attendance: Lead by example in terms of attendance and punctuality, and encourage the same from all employees. Monitor employee breaks to ensure they are taking their scheduled breaks, promoting a healthy work environment and improving employee wellbeing. Review daily communications, including store updates and task lists, to ensure that team members are informed and prepared for their shifts, promoting a culture of preparedness and organization.
  • Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
  • Stock and Inventory: Train your team on inventory best practices and fresh standards, and support management with inventory tasks. Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales and improve the customer experience.
  • Policies and Procedures: Support your management team to keep your store compliant and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.

Lush produces and sells handmade cosmetics, including skincare, haircare, and bath products. Their products are designed to be effective while also being environmentally friendly, with a focus on ethical sourcing and cruelty-free practices. Lush offers unique items like "The Greeench Deodorant" and "Unicorn Horn Bubble Bar," and is known for its "naked" products that come without packaging to reduce plastic waste. Unlike many competitors, Lush emphasizes direct-to-consumer sales through its website and physical stores, and actively engages with customers through community activities and campaigns. The company's goal is to provide high-quality, natural beauty products while promoting sustainability and ethical practices.

Company Stage

N/A

Total Funding

N/A

Headquarters

Vancouver, Canada

Founded

1994

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Simplify's Take

What believers are saying

  • Collaborations with popular brands like Mattel and Nintendo can attract new customer segments and boost brand visibility.
  • Lush's active role in advocating for animal testing bans and environmental sustainability enhances its reputation and aligns with growing consumer demand for ethical products.
  • Partnerships with platforms like DoorDash expand Lush's reach and offer customers greater convenience, potentially increasing sales.

What critics are saying

  • The competitive beauty market requires Lush to continuously innovate to maintain its unique position and avoid being overshadowed by larger brands.
  • Reliance on ethical and sustainable practices may limit sourcing options and increase production costs, impacting profitability.

What makes Lush Cosmetics unique

  • Lush stands out in the beauty industry with its handmade, ethically sourced, and environmentally sustainable products, unlike many competitors who rely on mass production and synthetic ingredients.
  • The company's 'naked' product line, which eliminates packaging, showcases its commitment to reducing plastic waste, a unique selling point in the market.
  • Lush's direct-to-consumer model, combined with community engagement initiatives, fosters a loyal customer base that values ethical and sustainable practices.