Business Analyst
Quote to Cash, Remote, U.S. only
Posted on 3/17/2023
Lyra Health

1,001-5,000 employees

Global workforce mental health platform
Company Overview
Lyra's mission is to transform behavioral health care through technology with a human touch. The company uses matching technology and an innovative digital platform, Lyra quickly connects companies and their employees — plus spouses and children — to world-class therapists, mental health coaches, and personalized medication prescribing.
Burlingame, CA, USA
Experience Level
Desired Skills
Sales & Account Management
  • 3+ years of relevant experience in Enterprise Systems/IT delivery and support of application services and managing finance-related technology projects
  • Hands-on experience with quote/contract to cash processes, Salesforce, CPQ
  • Strong knowledge of finance and accounting processes, procedures, and standards
  • Experience in implementing and managing Salesforce solutions, including system configuration and customization
  • Excellent project management skills, including the ability to manage multiple projects concurrently
  • Strong leadership and team collaboration skills, with the ability to work effectively with stakeholders at all levels
  • Excellent communication and interpersonal skills, with the ability to present information in a clear and concise manner
  • Demonstrated ability to use structured problem solving and available tools to quickly evaluate problems, identify root cause, create action plans, assess impact and develop resolution options
  • Ability to effectively elicit complex business requirements in both small and large settings across audiences including business and tech teammates
  • Ability to work independently, manage priorities, and meet tight deadlines
  • BA or BS degree in Finance, Accounting or Computer Science, Information Technology
  • Relevant certifications in Salesforce, project management, or finance-related fields would be an advantage
  • Diversity, equity, inclusion, and belonging (DEIB) at Lyra is essential to the way we deliver culturally responsive care, build and manage our provider network, and support holistic efforts to strengthen DEIB in workplaces around the world-including our own
  • People come to Lyra with a range of needs, backgrounds, and abilities that influence their response to mental health support. Our diverse network of providers delivers comprehensive mental health treatment and support rooted in culturally responsive care, a multicultural approach that accounts for the impact of cultural backgrounds on each person's care experience. Learn more at
  • Lead the planning and execution of business-critical technology projects, ensuring that they are delivered on time, within budget, and to a high standard of quality
  • Work collaboratively across the Sales, Finance, Legal, Product Management, Ops, Data, Engineering, etc. teams to objectively assess, articulate and recommend opportunities and solutions for business stakeholders
  • Translate conceptual / business requirements into clear, detailed functional specifications and designs to develop scalable technical solutions
  • Collaborate with cross-functional teams, including Sales Ops, finance, IT, and other departments to identify requirements and gather feedback
  • Develop and manage project plans, including timelines, budgets, resources, and risks
  • Track project progress and report on status, risks, and issues to stakeholders and senior management
  • Manage the delivery of Salesforce solutions, including system configuration, customization, and integration with other systems
  • Identify needs, secure commitments, and monitor the progress of deliverables for technical integration projects, managing project documentation, communication, planning
  • Ensure that projects are completed in compliance with company policies, procedures, and standards
  • Identify operational gaps and opportunities for process improvement and automation to keep teams as efficient as possible
  • Troubleshoot and resolve issues identified by end users
  • Provide support and training to end-users of technology solutions