Full-Time
Used Car Manager
Anderson Automotive Group
Automotive dealerships and vehicle service
No salary listed
Raleigh, NC, USA
In Person
Bachelor's
Category
 Retail (1) |
|---|
Required Skills
Financial analysis
Requirements
- A Bachelor's degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
- Two to four years of related experience and/or training.
- Four to ten years of related experience and/or training.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; write reports, business correspondence, and procedure manuals; and present information to managers, clients, customers, and the general public.
- Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents; respond to inquiries or complaints from customers, regulatory agencies, or members of the business community; write speeches and articles; and present information to top management, public groups, or boards of directors.
- Ability to read, analyze, and interpret complex documents; respond effectively to sensitive inquiries or complaints; write speeches and articles using original or innovative techniques; and deliver persuasive presentations on complex topics.
- Ability to perform arithmetic calculations using whole numbers, common fractions, decimals, rates, ratios, percentages, and bar graphs.
- Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
- Ability to solve practical problems involving concrete variables and interpret written, oral, diagrammatic, or scheduled instructions.
- Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret extensive technical instructions involving mathematical or diagrammatic information.
- Ability to apply logical or scientific thinking to complex intellectual and practical problems and work with abstract and concrete variables.
- State sales license.
- Valid driver's license.
Responsibilities
- Recruit qualified sales personnel and ensure customer retention and profitability for the used-vehicle profit center.
- Appraise, purchase, recondition, display, and merchandise used-vehicle inventory.
- Forecast monthly and annual sales, gross profit, and key expense goals and objectives.
- Hire, motivate, counsel, and monitor the performance of all used-vehicle sales employees.
- Prepare and administer the annual operating forecast and budget for the used-vehicle sales department.
- Maintain compliance with federal, state, and local regulations affecting used-vehicle sales.
- Direct and schedule department employees' activities to ensure proper staffing.
- Help salespeople set realistic monthly goals and provide support to meet them.
- Develop, implement, and monitor prospecting and sales-control systems for potential buyers.
- Develop, implement, and monitor follow-up systems for used-vehicle purchasers.
- Maintain vehicle inventory and conduct local market analyses to determine which vehicles to stock.
- Process salesperson commission sheets daily and monitor used-vehicle sales payroll records.
- Conduct daily and weekly sales and sales-training meetings.
- Establish and enforce product-knowledge standards.
- Oversee efforts to improve dealership image and customer satisfaction ratings.
- Help salespeople close deals and ensure complete customer turnover to Finance and Insurance.
- Communicate with the new-vehicle sales manager regarding units needed for used-vehicle inventory.
- Inform used-vehicle salespeople about new inventory, advertising efforts, and special sales.
- Review advertisements and other sources to identify good-quality, low-mileage vehicles.
- Enforce the predetermined day-turn policy.
- Appraise all incoming used vehicles.
- Ensure cosmetic and mechanical reconditioning within dealership cost and time limitations.
- Plan and control the display of used vehicles.
- Establish and control wholesaling activities.
- Establish delivery procedures, including an introduction to the service department and scheduling of the first service appointment.
- Assist with advertising campaigns and other promotions.
- Monitor auto-auction activity and prices and attend auctions regularly.
- Approve auction paperwork and provide purchase documentation to the office.
- Notify the used-vehicle department manager of anticipated purchase deliveries.
- Track auction-purchase results and compare auction-vehicle gross profits with trade-in gross profits.
- Develop and maintain outside wholesaler and retailer sources for buying and selling vehicles.
- Handle customer complaints according to dealership guidelines.
- Attend managers' meetings.
- Maintain a professional appearance.
- Perform other assigned tasks.
Anderson Automotive Group operates new and used vehicle dealerships representing multiple automotive brands. Its locations support vehicle research, financing, purchases, trade-ins, maintenance, repairs and parts for individual and commercial customers. Sales, service and dealership operations are organized locally while shared group capabilities support the broader network. The company’s identity is automotive retail and ownership service, with customer relationships extending from the initial vehicle purchase through routine maintenance and repair. Local operations depend on customer-facing, service, logistics and management roles.
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