INACTIVE
Full-Time
Customer Success Manager
VR workplace training software
Data & Analytics
VR & AR
Education
$80000 - $100000
Mid, Senior
Remote
Required Skills
Sales
Communications
Requirements
- Strong prioritization and organizational abilities to manage all aspects of a $1M+/- book of business
- Exceptional personal skills to successfully communicate and negotiate with internal and external customers
- Technically adaptive, ability to learn new solutions, features/functionality, and communicate those in a value-added way to customers
- Continuous learning mindset and detail-oriented approach to the Transfr mission to create jobs
- Proven track record of consistently exceeding objectives; self-motivated and driven by results
- Superior verbal and written communication skills
- Ability to manage customer relationships, guide strategic planning sessions, facilitate client training, and lead proactive check-ins and business reviews, and renewal discussions
- Excellent presentation, and negotiation skills
- At least 4 years of experience in customer success, educational sales, or client relationship management in EdTech
- Experience with SAAS renewals
- Resides in or close to the OR or CA region
- 30% travel required
Responsibilities
- Develop the classroom to career pipeline through relationships with Transfr partners
- Identify the key outcomes for our customers, primarily the impact to job attainment and/or educational placement
- Create QBR and annual reports that demonstrate the value creation unique for each customer
- Deliver on 90%+ annual subscription renewals, maximizing clients' success with our products and attainment of clients' desired outcomes
- Manage customer relationships and become a trusted advisor for the customer
- Improve on business metrics to measure Transfr's impact, NPS, training likeability, and other metrics to provide Transfr with insight into the health of its customers relationships
- Monitor and remediate customer accounts that do not meet Transfr's standard for health to ensure that customers are always satisfied with Transfr
- Become knowledgeable of Transfr's solutions and service offerings, including implementation methodologies and advanced service offerings
- Establish and drive client and internal relationships and communication
- Expand Transfr's footprint in current customer accounts by driving product utilization and expansion opportunities with assigned accounts
- Work to ensure customer satisfaction with the Transfr product by anticipating customer needs, understanding the overall vision of their company, and helping stakeholders achieve success through the Transfr platform
- Maintain documentation on all aspects of customer accounts
Company Stage
Series C
Total Funding
$88.1M
Headquarters
New York, New York
Founded
2017
Growth & Insights
Headcount
6 month growth
↑ 20%1 year growth
↑ 44%2 year growth
↑ 120%Benefits
Flexible Schedule
Generous parental leave
401(k)
Health, Dental & Vision
Promote From Within
Company Outings
Company Equity
Paid Sick Days
INACTIVE