People Operations Lead

Who we are:

TrueLayer is Europe’s fastest-growing Pay by Bank network. We power smarter, safer and faster payments by combining real-time bank payments with financial and identity data. E-commerce, iGaming and Financial Services businesses use our products to onboard new users, accept money and make payouts in seconds, and at scale. Live across 22 countries and with 1 new user joining TrueLayer’s Pay by Bank network every 3 seconds, we’re in a very exciting growth stage. This is why we’re expanding the team across our offices in London, Milan, and Dublin.

Listed in Sifted as one of the 100 fastest growing start-ups in UK & Ireland, and CNBC’s World Top Fintech Companies, we’re trusted by industry leaders like RyanAir and Just Eat Takeaway for continued innovation within our payment products. To date, we’ve raised over $300 million from world-renowned investors including Stripe, Tiger Global, Northzone, and Tencent. But this is just the beginning.

We’re looking for people who are excited about joining the Pay by Bank revolution and helping us change the way the world pays. Could this be you? 

Description: 

In this role you’ll have the autonomy to redefine our People function - integrating systems, streamlining processes, and using data to drive smarter decisions. You’re equally comfortable shaping the overall vision and rolling up your sleeves to make it real. Bottlenecks? Opportunities. “The way it’s always been done”? Time to challenge it. New problems? Bring them on.

You’ll architect a next-generation People Operations model, unafraid to disrupt the status quo, take a holistic view, and future-proof our function. You ask “why,” speak up when something isn’t working, and build something better.

The world of People Ops is evolving fast. AI, automation, and expectations for intuitive, self-service tools are raising the bar. Your mission: design an operational infrastructure that delivers without a messy patchwork of disconnected systems.

This is your chance to have real impact, bring fresh perspective, and shape how we operate - laying the foundation for a high-performing, engaged, and future-ready workforce.

You embrace change and aren’t afraid to push boundaries to make things better. You hold yourself personally accountable, and bring a mindset of curiosity and continuous improvement to everything you do. Above all, you have a people-first approach and are passionate about creating an exceptional employee experience through smart, efficient, and human-centric operations.

What We Expect from You

Employee Experience & Lifecycle

• Take the lead on continuously improving and scaling operational frameworks that support growth and an exceptional employee experience.
• Own the end-to-end employee lifecycle - onboarding, internal moves, offboarding, and everything in between, ensuring smooth, consistent, and people-first processes.
• Design and implement initiatives that elevate the employee experience, focusing on engagement, satisfaction, and operational efficiency.
• Balance strategic thinking with operational execution, getting hands-on in the “weeds” when needed to ensure flawless delivery.

Systems & Technology

• Drive the use of AI and automation across the team to reduce friction and increase operational efficiency.
• Optimise our HRIS platform (HiBob) ensuring reliability, data integrity, and a seamless user experience.
• Lead evaluation, implementation, and adoption of new HR technologies to support scale and efficiency.
• Document and update all People processes and systems, creating clear, accessible guides and frameworks.

Process Optimisation & Automation

• Identify inefficiencies and design simplified, standardised, scalable workflows.
• Champion automation and continuous improvement across the People function.
• Collaborate closely with Legal, Finance, and Compliance to ensure operational robustness and alignment.

Data Integrity, Reporting & Insights

• Ensure data accuracy, privacy, across all People systems.
• Build dashboards, deliver reporting, and provide insights that enable evidence-based decisions across the business.
• Elevate data literacy within the People team, fostering insight-led conversations and confidence in reporting.

Vendor & Compliance Management

• Manage third-party vendor relationships across EORs, background checks, HRIS, benefits, and more.
• Conduct vendor reviews, negotiate contracts, and ensure performance meets business needs.
• Maintain compliance with UK and EU employment laws and internal/external audit requirements, including SOC2.

Benefits & Payroll

• Oversee benefits administration - handling enrolments, renewals, and utilisation reporting.
• Partner with Finance to provide accurate payroll data and continuously improve payroll operations.

About You 

• Previous experience: in a People Operations or People Projects role, or from consulting within the People space.
• You thrive on solving problems and turning challenges into high-impact results.
• Deep experience with People Ops systems - HRIS platforms (HiBob a plus), workflows, and reporting.
• Know the ins and outs of the employment lifecycle, benefits, payroll, and legal docs.
• Analytical and process-minded, always looking for ways to improve and optimise.
• Super organised with a keen eye for detail - you hate mistakes in processes or data.
• A clear communicator who can make complex info simple, whether in writing, talking, or visuals.
• People-first at heart - you’re passionate about creating a smooth, human-centric employee experience.
• Calm under pressure, adaptable, and resilient in fast-moving or ambiguous environments.
• Project pro - comfortable mapping processes, leading cross-functional teams, and keeping things on track.
• Take full ownership, embrace change, and aren’t afraid to shake things up.

We’ll be especially excited if you have:

• Been on a similar journey to ours in a high-growth, fast-paced company.
• Extensive experience with, and working knowledge of Remote, Greenhouse and Jira.

Don’t meet all the requirements?

Multiple studies have shown that women and people of underrepresented groups are sometimes less likely to apply to jobs unless they meet every single requirement.  At Truelayer, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not the entire checklist - we’d still love to hear from you!

Benefits

At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. We strongly encourage applications from underrepresented groups (e.g. people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from all socio-economic backgrounds). If you’d like to discuss alternative working patterns, please let us know.