Operations Lead

The Role:

Our client is one of the world’s most recognised brands, a global technology company who consistently delivers innovation combined with beautiful design. The Operations Lead is responsible for bringing operational excellence to the newly formed region.

The Operations Lead will support the Business Director (BD) along with Hogarth Senior Leadership to deliver world-class marketing communications through knowledge, strategy, and exceptional planning.

They will be a master of communication and logistics with both a forensic eye for detail and an understanding of the bigger picture.

They will be an expert facilitator representing Operations in all aspects, from reporting and insights to process mapping and planning.

They will encourage teamwork, cooperation, and productivity, supporting all functions of the business to work seamlessly together.

They will provide impeccable professional delivery in their role and build strong relationships whilst strategizing process improvements.

The ideal candidate must be an operations professional, demonstrate an advanced understanding of agency ways of working, project management methodologies and tools and be able to partner with diverse and dynamic teams across project management, production, language services and finance to deliver excellence for our client.

To be effective, the successful candidate will need to leverage their superior problem-solving skills, judgment, and excellent relationship-building capabilities.

Key measures of success:

• Continuous delivery of all projects, striving for excellence at every step.

• Ensure operational excellence is maintained at all times.

• Develop and own a strong strategic partnership with our client teams.

• Effective team leadership across multiple locations.

• Implement global initiatives and deliver against the business and client needs.

• Ability to change and influence, ensuring the project is leading the way on the global stage.

Key Responsibilities:

Process and Operations

• Lead year round planning of projects including:

o Timeline tracking

o Resource mapping

o Talent team relationship

o Onboarding of resource for large scale programmes

o Collaboration with IT Lead on tech and infrastructure requirements

o Work with wider team on training plan and development

o Oversee security and compliance

o Own and maintain operational playbook

• Responsible for reporting and presenting key insights to leadership.

• Driving reviews and analysis of internal and client facing hindsight’s, SLAs and KPIs to

ensure best practices adopted.

• Ensure correct management of volume demand and resource allocation

• Key contact for internal operational escalations.

• Collaborate with operational counterparts globally to share best practices and key learnings

• Identify and mitigate risk. Directly intervene and manage the recovery plan whenever

business critical risks are identified.

Collaboration

• Demonstrate strong cross-capability and cross-functional collaboration skills across matrix reporting

and key internal stakeholders.

• Motivate and drive the integrated team towards forward progress, action and results

• Effectively and impartially navigate teams with conflicting priorities.

• Build a close working relationship with our Global Operations and Program Management

community, ensuring that we adopt consistent systems, processes and governance that

can service both local and global requirements.

• Ensure Business Director and Leadership team are informed on all matters relating to Operations.

Leadership

• Ensure operational frameworks and best practices are embedded across the account.

• Champion Hogarth culture; a guardian of our values.

• Lead by example demonstrating both professionalism and passion.

• Take ownership and find solutions.

• Cultivate fresh-thinking, collaboration, respect and inclusivity.

Strategy and Financials

• Work with the Business Director and function leads to build out a future facing production model that

delivers on the client’s evolving needs.

• Partner with Business Director and Commercial leads to deliver revenue and

agreed contribution and profitability targets.

• Lead special projects, using data and insight to build out the business scenarios and

recommendations.

• Work closely with leadership team to flawlessly deliver work that meets the client’s

business needs.

• Demonstrate solid commercial knowledge and financial acumen.

• Implement operational governance and best practice across the business.

• Contribute to regular business reviews to Director level (and above).

Requirements:

• Experience within a global production environment and/or a creative agency environment.

• An appreciation for how great work gets done and a commitment to ensuring flawless execution.

• Ability to prioritise and work effectively within tight time frames.

• Strong management, collaboration and communication skills; effectively prioritise and actively manage

internal and client stakeholders.

• Commercially focused with a passion for delivering and exceeding results.

• Focus on continuous improvement.

• Experience managing the rollout of new tools and systems.

• Demonstrated experience of successfully working within a virtual team environment.

• Experience with complex decision and planning processes.

Diversity and Inclusion

Hogarth is committed to diversity and inclusion, through our ideas, our people, how we behave and conduct

ourselves. Creating a truly inclusive culture at all levels of the organisation that encourages different points

of view, making Hogarth not only a better company and place to work but an environment where everyone

experiences connection, opportunity and a sense of belonging.

Hogarth Values

Heart and Soul: We love what we do. We bring energy and enthusiasm to all our work. We push boundaries,

we are never satisfied and always want to find a better way.

Hands on: We don’t wait for things to happen; we get on with it. We are pragmatic and don’t have an

ego. We do what it takes to get the job done to the highest standards.

Honest: We are straightforward; we speak openly and clearly. We operate with integrity and live up to our

promises.

Happy family: We enjoy working together. We look out for our colleagues. We are an eclectic bunch. We

want to work with people from many cultures and demand great things of each other. Even when things get

tough, we don’t lose perspective or our sense of humor.

#LI-DO1 #LI-Hybrid