Full-Time
Customer Success Manager
Posted on 5/2/2024
Nationwide and international legal process serving
Legal
Mid
Longmont, CO, USA
Required Skills
Agile
Communications
Data Analysis
Requirements
- 3+ years in Customer Success and/or Account Management
- Comprehensive understanding of the Customer Success Journey
- Experience working with SaaS business platforms
- Experience in managing Enterprise Accounts
- Metabase experience preferred with data analysis skills
- Strong technical background with software integrations experience
- Exceptional people skills
- Superior organizational skills
Responsibilities
- Develop and strengthen client relationships
- Assist with service adoption and increase client usage
- Proactively reduce customer churn with consistent communication
- Use Jira/agile methodology to improve client services
- Develop materials for clients to self-service
- Collaborate to improve department procedures
ABC Legal Services offers fast and seamless service of process for law firms, companies, government entities, and individuals, leveraging a nationwide network of over 2,000 process servers and international coverage in 75 countries. The company's cloud-based applications and services provide digital solutions for serving legal notices with maximum compliance, control, and transparency accessible on various devices, including a subsidiary called Docketly.
Company Stage
N/A
Total Funding
N/A
Headquarters
Seattle, Washington
Founded
1974
Growth & Insights
Headcount