Vice President of Business Operations

Position Summary: The Vice President of Business Operations is a senior leader responsible for accelerating revenue and expanding the reach of KDC’s ancillary businesses. This role is highly strategic and execution-focused, owning the end‑to‑end growth lifecycle - from identifying opportunities and developing multi-year growth strategies to deploying those strategies through internal teams and ensuring measurable results.

Key Responsibilities:

Growth Strategy & Planning

• Develop and own comprehensive growth plans for each business, including revenue targets, market penetration goals, and expansion initiatives.
• Identify and evaluate new growth opportunities, including: 
• New service offerings
• Cross-selling and bundling strategies
• Operational leverage within the parent company ecosystem
• Translate high-level strategy into clear, executable initiatives with defined owners, milestones, and success metrics.

Internal Selling & Deployment

• Lead internal commercialization efforts by partnering closely with: 
• Legal and client-facing teams
• Leadership across the parent company
• Ancillary business stakeholders
• Design and execute internal enablement strategies to ensure teams understand: 
• The value proposition of each ancillary service
• When and how to position services to clients
• How growth initiatives align with client outcomes

Execution & Performance Management

• Own execution of growth initiatives from concept through launch and scale.
• Establish KPIs, dashboards, and reporting frameworks to track performance against growth targets.
• Use data and insights to continuously refine strategies, reallocate resources, and prioritize high-impact initiatives.
• Hold teams accountable for delivery while removing barriers to execution.

Leadership & Cross-Functional Influence

• Serve as a strategic thought partner to the COO and executive leadership team on growth-related decisions.
• Lead cross-functional working groups that bring together operations, finance, marketing, and client service teams to execute growth initiatives.
• Build a culture of accountability, experimentation, and results-oriented execution.

Qualifications:

Experience

• 8–10+ years in senior leadership roles with demonstrated success driving growth, scaling services, or launching new business lines—preferably in professional services, legal services, or related industries.
• Proven experience turning strategy into execution with measurable results.

Skills & Competencies

• Exceptional strategic thinking paired with strong operational execution discipline.
• Ability to influence and lead through collaboration and persuasion.
• Strong commercial mindset with comfort discussing revenue, targets, and performance metrics.
• Ability to identify opportunities, assess risk, and move decisively.
• Skilled at managing multiple initiatives across varying timelines and priorities.

Leadership Characteristics

• Entrepreneurial, proactive, and results-oriented.
• Comfortable with ambiguity and building structure where none exists.
• High integrity, accountability, and ownership mindset.
• Passionate about growth, value creation, and organizational impact.

Education

• Bachelor’s Degree required; MBA or similar advanced degree preferred.

Travel Requirements

• Periodic travel required to Firm offices and ancillary business locations as necessary.

Physical Requirements:  

• Office environment with normal business hours necessary to satisfactorily perform job functions.   
• Stationary Position – Must be able to remain in a stationary position up to 50% of the time.  
• Move or Traverse – This position needs to occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc.  May occasionally ascends/descends the stairs to get to other floors, cafeteria and parking area.
• Dexterity – constantly operates a computer and other office machinery such as a copy machine/printer.  
• Move, Transport, Position, Put, Install, Remove - Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs. 
• Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess - The ability to observe details at close range (within a few feet of the observer).

Benefits and Perks:

• Medical, dental, vision
• Company paid Life and AD&D Insurance
• Company Paid STD (with no waiting period) and LTD Insurance
• Option to purchase additional Life and AD&D Insurance
• Voluntary Critical Illness, Accident, and Hospital Indemnity Coverage
• 401(k) with company contributions
• Paid Time Off
• 10 Company Holidays 
• Tuition Reimbursement