Full-Time
Customer Service Representative
Posted on 5/3/2024
Provides technology-focused educational bootcamps
Data & Analytics
Education
Entry, Junior
Toronto, ON, Canada
Required Skills
Customer Service
Requirements
- Bachelor’s degree
- 1-2 years of work experience in customer success, or a related industry
- A willingness to learn and a coachable attitude
- Ability to thrive in a dynamic, collaborative team environment
- Desire to find creative solutions to challenges and problems
- Ability to juggle multiple projects and work independently
- Aptitude for learning and using new software
Responsibilities
- Maintain the responsibility & accountability for all inbound customer interactions via a number of platforms
- Triage requests to the appropriate teams to ensure a seamless, high-quality experience
- Address and solution any unique scenarios as they arise and ensure they are completed in a timely manner
- Work closely with our broader growth team to ensure we are meeting our objectives and exceeding expectations
- Provide feedback to all stakeholders on a regular basis to ensure the improvement and enhancement of processes
- Document and build playbooks to support team growth and development
BrainStation offers 400-hour, project-based coding bootcamps and tech courses in major disciplines such as software engineering, web development, UX design, data science, and cybersecurity. With a focus on in-demand technologies such as Python, AI, and data analytics, the company has trained over 100,000 professionals worldwide. Both online and in-person learning experiences are available across multiple campuses.
Company Stage
M&A
Total Funding
N/A
Headquarters
New York, New York
Founded
2012
Growth & Insights
Headcount