Senior Vice President
Customer Success, Remote
Confirmed live in the last 24 hours
Aledade

1,001-5,000 employees

Empowers primary care practices with value-based solutions
Company Overview
Aledade, Inc. stands out as a leading network of independent primary care, offering robust support to practices through its unique model that combines advanced data analytics, user-friendly workflows, and health care policy expertise. The company's commitment to the success of independent practices is demonstrated through its strong payer relationships and integrated care solutions, which enable physicians to thrive financially while focusing on patient health. With over 1,500 practices across 45 states and the District of Columbia, Aledade's shared risk and reward model, managing over 2 million patient lives, showcases its industry leadership and its significant role in the evolving healthcare landscape.
AI & Machine Learning
Data & Analytics

Company Stage

Series F

Total Funding

$657.6M

Founded

2014

Headquarters

Bethesda, Maryland

Growth & Insights
Headcount

6 month growth

2%

1 year growth

19%

2 year growth

96%
Locations
Bethesda, MD, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Public Policy
CategoriesNew
Sales & Account Management
Medical, Clinical & Veterinary
Legal & Compliance
Customer Success & Support
Requirements
  • Bachelor’s Degree with 15+ years experience in healthcare
  • 7+ years of experience in population health management
  • Master’s degree or other advanced degree(s) in business, health administration and/or public policy, or other relevant fields
  • Track record of success in achieving scalable outcomes via national franchise models, with a focus on use of technological tools to scale
  • Experience leading a network of locations, owned or otherwise
  • Strong vision and belief in tech-enablement of the company’s products to enable consistent results at scale and reduced operating costs
  • Demonstrated ability to develop and lead high performing and collaborative teams
  • Strong foundation in value-based care principles and proven leadership in the healthcare industry
  • Demonstrated leadership ability to think strategically and implement tactically to consistently deliver results; well-developed skills in diplomacy and collaboration
  • Ability to synthesize data from multiple sources to inform action plans and strategy
  • Deep empathy for independent primary care practices and community health centers, with a passion for their long term success in value based care
Responsibilities
  • Drive cross-functional focus on a consistently delightful, high value customer experience with the Aledade model across the engagement lifecycle, from first communication with the practice
  • Inform development of service delivery models for the full range of practice segments, tailoring each model to unique customer needs and experience
  • Streamline service delivery processes and playbooks across the national network that will drive increased efficiency and revenue
  • Lead the development of tools to better manage the day-to-day priorities of customers, with the end goal of a clearly coordinated and communicated set of VBC priorities customized to each practice’s VBC population
  • Partner with Growth leadership to support continued national scaling of the Aledade network via a strong service offering to all customer segments
  • Develop customer-focused, long term strategy for practice retention and success within Aledade’s value based contracts
  • Build strong partnerships with leaders in Product and Technology, representing field teams and practices in the strategic development of scalable technology tools in support of Aledade’s service delivery model
  • Establish a formal learning system and feedback mechanism to ensure clear, bidirectional communication to and from the field driving replicable and high value service to customers
  • Lead Aledade’s Field and Clinical Engagement teams to achieve scalable success across each of Aledade’s 26 markets, achieving all revenue and quality performance targets