Fountain Worker @ Rio Las Vegas

Customer Experience & Support (3)
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Customer Experience & Support (3)

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WHAT YOU’LL DO

The Fountain Worker is responsible for greeting guests and taking their orders. While taking orders, FOH staff is responsible for operating the POS, and collecting payment. Attention to detail and emphasis on hospitality is a must. The main focus is to service all guests at the restaurant and maintain high end hospitality, food standards, and a clean, safe work area according to company standards. Fountain Workers are responsible for maintaining proper FOH procedures and ensuring accuracy in all cash handling.

ROLE EXPECTATIONS

Responsibilities include, but are not limited, to the following:

Work register and take customer orders
Collect payments (cash or credit/debit cards) and make change for customers
Assist customers, provide information and answer any customer questions
Maintain checkout operations by following policies and procedures
Maintain a clean and organized work station
Refill paper items as needed, clean up after customers, taking trash and wiping down counter(s)
Float (with purpose) throughout restaurant during shift
Organize displays, menus, areas affected during service
Assure that the highest standards for product quality and service are upheld (proper food presentation)
Maintain high guest satisfaction (address mistakes, emphasize quality of service for guest satisfaction and retention)
Maintain and complete FOH cleaning lists and schedules
Ensure dry storage deliveries are properly put away and stored accordingly (clean and organized)
Assist in training new FOH employees
Assist in handling and resolving customer complaints
Maintain constant communication with management
Promptly and accurately deliver food orders to guests.
Uphold all sanitation, hygiene, and food safety standards.
Clear and reset tables, removing dirty dishes, glassware, and trash.
Check in with guests to ensure their satisfaction and promptly address any needs.
Communicate guest feedback and concerns to management.
Ensure guests have all necessary tableware, condiments, and accompaniments to enjoy their meals.
Assist with setting up dining areas before service, including table settings and any special arrangements.
Provide friendly, attentive, and professional service at all times, using guest names when possible, to personalize the experience.
Resolve service issues in a courteous and efficient manner, following company guidelines.
Exhibit thorough knowledge of the restaurant menu, specials, and general property information to answer guest inquiries confidently.
Adhere to company attendance and punctuality standards and follow all regulatory and departmental policies.
Perform other related duties as assigned.

REQUIREMENTS

Must be at least 21 years of age.
High school diploma or equivalent.
Minimum of one year of experience in a high-volume food and beverage or restaurant environment.
Excellent customer service and communication skills.
Ability to engage guests in a professional, friendly, and approachable manner.
Must maintain a polished and professional appearance.
Ability to work a flexible schedule, including evenings, weekends, holidays, and overtime as needed.
Must work effectively as part of a team and build positive working relationships.
Ability to carry and balance trays and deliver food safely and efficiently.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Food Handlers certification
Must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL REQUIREMENTS

Must be able to sit, stand or walk for extended periods of time with frequent bending, stooping, and lifting.
Must be able to regularly lift and/or move up to 25-50 pounds unassisted in the performance of specific tasks as assigned.
Must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORKING CONDITIONS

Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.
Close spaces while working with others.
Able to work in outside weather conditions when needed.

PAY RANGE

The pay range for this position is $14.57/hour.

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Fountain Worker

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