Full-Time

Director, Retail Operations

Panera Bread

Panera Bread

10,001+ employees

Fast-casual bakery, catering, delivery

Compensation Overview

$111.8k - $134.2k/yr

San Antonio, TX, USA

In Person

Must live in or be willing to relocate within the San Antonio market; the role requires up to 95% travel within the market.

Bachelor's

Category
Retail (1)
Required Skills
Microsoft Office
Word/Pages/Docs
Business Strategy
Excel/Numbers/Sheets
Microsoft Outlook
PowerPoint/Keynote/Slides

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Requirements
  • A firm understanding of business outcomes, including sales drivers, profit drivers, reading profit and loss statements, and financial reports.
  • Excellent communication skills and the ability to leverage them to influence others.
  • The ability to plan, prioritize, schedule, and manage a market-wide calendar.
  • The ability to build high-performing teams through selection, coaching, and development, with strong coaching skills to continuously develop a team of managers.
  • The ability to motivate and inspire teams to perform at a high level, create role clarity, and hold leaders at different organizational levels accountable.
  • Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint, internet-based tools, and basic computer functions.
  • A strong work ethic and the ability to work long and unusual hours.
  • The position requires walking and standing for long periods during cafe visits, including lifting heavy items or boxes, desk and office administrative work, and commuting between cafe locations.
Responsibilities
  • Create the strategy and vision for the market to achieve execution of Panera standards for guest service, market-wide operating systems, profitability, new unit growth, food quality and safety, and people development.
  • Achieve key business results and grow the business through coaching, development, and accountability of cafe management teams executing against standards and processes.
  • Understand, apply, and communicate business priorities and serve as a subject-matter expert on Panera operating systems and their application throughout the market.
  • Champion results through collaboration, communication, implementation, and sustained management of new products, processes, and programs.
  • Partner proactively with market- and region-level support functions, including Operations, Human Resources, and business development, to create discipline around channel execution and support cafes in driving business results.
  • Ensure the appropriate processes and behaviors are practiced by each cafe management team to deliver established market goals and protect Panera’s brand identity and purpose.
  • Build the capabilities and performance of cafe management teams through recruitment, selection, diversity, equity and inclusion, compensation, development and training, performance management and coaching, and succession planning.
  • Create the market’s people strategy and maintain a talent pipeline to support growth and talent needs within the market.
  • Ensure cafes comply with operational standards, policies, federal and state employment laws, and food and workplace safety requirements.
  • Ensure cafes foster and maintain an inclusive and engaging work environment free of discrimination and harassment.
  • Travel up to 95% within the market, including some overnight travel for cafe visits and company meetings; additional out-of-market travel may be required.
Desired Qualifications
  • Multi-unit experience or related experience is preferred but not required.
  • Some college education, certification, or related experience is preferred but not required.

Panera Bread operates as a fast-casual bakery-café brand that serves freshly prepared, clean-food meals. Its offering spans a diverse, chef-crafted menu with baked goods and café-style dishes, available through in-store dining and multiple digital channels. The product works via a combination of made-to-order menu items and a broad omni-channel system—including mobile ordering, catering, Rapid Pick-Up, curbside pickup, and delivery—to enhance convenience for customers. Panera differentiates itself through its emphasis on high-quality, clean ingredients, bakery heritage, and a tech-enabled customer experience, backed by a multi-brand portfolio under Panera Brands and ownership by JAB Holding Company. The company aims to make good, nutritious food accessible and easy to obtain across North America by continuously improving the dining and ordering experience through technology and operations.

Company Size

10,001+

Company Stage

Acquired

Total Funding

$100M

Headquarters

St. Louis, Missouri

Founded

1981

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Simplify Jobs

Simplify's Take

What believers are saying

  • August 19, 2026 pumpkin lineup launches Frozen Java, boosting seasonal traffic.
  • Andy Rebhun joins as CMO on August 17, bringing CAVA and McDonald’s digital experience.
  • Hamra’s seven Houston openings through 2026 add jobs and restore shuttered cafes.

What critics are saying

  • Franklin, Massachusetts closed in March 2026, eliminating 92 jobs and outsourcing fresh-dough production.
  • Panera’s 2025 EYM lawsuit exposed royalty defaults, food-safety failures, and trademark abuse.
  • If offsite baking raises quality complaints, Panera’s premium promise collapses and traffic erodes.

What makes Panera Bread unique

  • Panera’s national bakery-cafe brand still commands recognition after 2,251 locations in July 2026.
  • MyPanera, Rapid Pick-Up, delivery, and drive-thru make ordering frictionless across channels.
  • Chef-led menu innovation and bakery credentials differentiate Panera from commodity sandwich chains.

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Benefits

401(k) Retirement Plan

401(k) Company Match

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Pet Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Flexible Work Hours

Unlimited Paid Time Off

Remote Work Options

Hybrid Work Options

Family Planning Benefits

Fertility Treatment Support

Tuition Discounts

Professional Development Budget

Conference Attendance Budget

Wellness Program

Mental Health Support

Gym Membership

Phone/Internet Stipend

Home Office Stipend

Team Member Assistance Program

Career Advancement & Leadership Development opportunities

Growth & Insights and Company News

Headcount

6 month growth

4%

1 year growth

4%

2 year growth

4%
PR Newswire
Aug 10th, 2026
Pumpkin season arrives early: Panera drops NEW fall bakery and beverage lineup on August 19.

Pumpkin season arrives early: Panera drops NEW fall bakery and beverage lineup on August 19. Aug 10, 2026, 06:01 ET Skip the wait for fall. Guests can embrace the season with the return of the Pumpkin Spice Latte and a brand-new lineup of comforting baked goods and barista beverages BOSTON, Aug. 10, 2026 /PRNewswire/ - It may still be summer, but pumpkin lovers won't have to wait much longer for the flavors of fall. On August 19, Panera Bread will launch a brand-new lineup of fall favorites, and the return of the Pumpkin Spice Latte, to bakery-cafes nationwide. For guests who have waited all year for pumpkin, Panera is introducing an array of new coffee drinks and bakery treats for every autumnal craving. The beverage lineup includes classic favorites as well as an addition to Panera's new Frozen Java platform: * Returning Favorite, Pumpkin Spice Latte: Freshly brewed espresso combined with foamed milk and pumpkin spice sauce, topped with whipped cream and pumpkin spice crumbles. * Returning Favorite, Iced Pumpkin Spice Latte: All the flavors and ingredients of the classic Pumpkin Spice Latte, served over ice. * NEW Pumpkin Spice Iced Coffee: Our dark roast coffee (now a richer brew!) with pumpkin sauce over ice, topped with sweet cream cold foam and pumpkin spice crumbles. * NEW Pumpkin Spice Frozen Java: A frozen blended coffee drink with dairy blend and pumpkin sauce, topped with whipped cream and pumpkin spice crumbles. These craveable beverage additions pair perfectly with two irresistible new additions to Panera's bakery case, crafted by Panera's chefs to deliver the taste of fall in every bite. * NEW Pumpkin Cinnamon Roll: A deliciously crafted roll made with sweet dough, stuffed with cinnamon and pumpkin filling, topped with decadent pumpkin spice icing. * NEW Caramel Pumpkin Slice: A flavorful slice of cake with pumpkin pie spices, brown sugar, vanilla, and salted caramel swirls, topped with pumpkin spice icing. * Returning Pumpkin Cookie: Deliciously crafted, pumpkin-shaped shortbread cookie decorated with icing. "Only Panera can offer guests the complete pumpkin spice experience, from beverages to baked goods," said Scott Uehlein, VP of Culinary, Panera Bread. "Our guests look forward to these fall flavors each year, and we are bringing them to our menu in more ways than ever. What sets our fall lineup apart are the details - from the decadent pumpkin spice icing and filling on our Pumpkin Cinnamon Roll to the spiced crumbles and creamy cold foam topping our coffee beverages. Whether it's a refreshing iced drink or a sweetly spiced bite, Panera is the ultimate fall destination." Panera's latest menu innovations are available for dine-in, delivery, Rapid Pick-Up(R), or drive-thru at Panera Bread bakery-cafes nationwide beginning August 19. Want to get rewarded for your fall favorites? Join MyPanera(R) today to begin earning rewards and for access to other exclusive perks. About Panera Bread Our first bakery-cafe opened in 1987, founded with a secret sourdough starter and the belief that the best part of bread is sharing it. That vision led to the invention of the Fast Casual category with Panera at the forefront, serving as America's kitchen table centered around our delicious menu of chef-curated recipes that are crafted with care by our team members. We make food that we are proud to serve our own families, from crave-worthy soups, salads and sandwiches to mac & cheese and sweets. Each recipe is filled with ingredients we feel good about and none of those we don't because we are committed to serving our guests food that feels good in the moment and long after. While our company is now about 2,200 bakery-cafes strong, our values and belief in the lasting power of a great meal remain as strong as ever. We spend each day elevating everyday meals into moments of comfort, connection and joy. Nothing beats breaking bread together. As of July 28, 2026, there were 2,251 bakery-cafes, company and franchise, in 48 states and Washington D.C., and in Ontario, Canada, operating under the Panera Bread(R) or Saint Louis Bread Co.(R) names. Panera Bread is part of Panera Brands, one of the largest fast casual restaurant companies in the U.S., comprised of Panera Bread(R), Caribou Coffee(R) and Einstein Bros.(R) Bagels. For more information, visit panerabread.com or find us on X (@panerabread), Facebook (facebook.com/panerabread) Instagram (@panerabread) or TikTok (@panerabread). SOURCE Panera Bread

Binghamton University
Aug 10th, 2026
New Panera Bread opens on Binghamton University campus.

New Panera Bread opens on Binghamton University campus. Second phase of major reconstruction at former Chenango Dining Room to finish by October. A new Panera Bread cafe has opened at Binghamton University, marking the completion of the first step of a two-year renovation project at the former Chenango Dining Room, located on the Spine and connected to Science I. Image Credit: Carmela Petruccelli. By Anthony Borrelli August 10, 2026 The wait is over - a new Panera Bread cafe has opened at Binghamton University, ready to serve its popular lineup, including sandwiches, soups, and salads, to members of the campus community. Its opening marks the completion of the first step of a two-year renovation project at the former Chenango Dining Room, located on the Spine and connected to Science I. The new 3,846-square-foot Panera space, situated on the ground floor near the old rotunda, is part of a broader construction project that began in June 2024. The second floor is being renovated to include a 2,000-square-foot event and dining space, and while that work continues, Panera customers can enter the restaurant through the Lecture Hall side of the building. So, what's on the menu? You can expect "straight-up Panera," promised Paola Mignone, assistant vice president for residential experiences and auxiliaries, who said bringing this popular fast-casual restaurant chain to campus is an important step in creating an even more inviting atmosphere at Binghamton University. "We identified Panera for a number of reasons; it has good brand name recognition, and since there's already such a high demand for sandwich offerings on campus, adding Panera creates even more grab-and-go options for everyone to enjoy," she said. Panera customers can also pay for mobile ordering using the Grubhub app, which can be linked to students' meal plans. Inside, Mignone added, Panera was explicitly designed not to feel too much like a cafeteria. It includes nooks for more private or social seating options, as well as outdoor patios on the lower and upper decks - allowing the space to also serve as an informal study, meeting, and hangout area. "I've been talking to new students and families since Admitted Students Day about Panera coming online this year, and the reaction and the feedback were overwhelmingly positive," said Cindy Cowden, senior associate director of strategic operations. "This has become an added attraction, elevating our campus community. We're so excited that we can finally bring them this new dining experience." Here are some key facts about the new Panera: What are Panera's hours? * Monday-Thursday: 7:30 to 4 p.m. * Friday: 7:30 to 3 p.m. * Saturday, Sunday: Closed Will the full Panera menu be available? * Yes, the new Panera Bread on Binghamton University's main campus will offer a full menu, including sandwiches, soups, salads, bread, and other baked goods. How many people can fit in the new Panera? * The new Panera offers seating for just over 100 people. Does Panera accept mobile ordering? * Mobile ordering at Panera Bread is available through the Grubhub app, which can be linked to a student's meal plan. Chenango Room renovation: what happens next. The second phase of construction for the former Chenango Room building project is expected to be completed by October. Renovations on the second floor will include a redesigned dining space that seats approximately 50 people and primarily serves lunch. Adjacent to that space, an event venue complete with seating and a retractable stage will accommodate nearly 200 people. Cowden said every aspect of this new venue - the color scheme, lighting, and atmosphere - was intentionally designed to create a versatile space that allows faculty and staff to conduct business meetings, interviews, collegial conversations, conferences, and presentations. "The genesis of this whole project was that faculty wanted a space where they could have meetings and a sit-down lunch," Cowden said. "Students are also craving more places to gather, to practice, to have meetings, and this is our contribution to filling that need as well." In addition, the event space features a full-sized glass wall overlooking the Spine and a patio with outdoor seating that overlooks the academic quad. The new venue's design will also help it distinguish itself from other popular spaces, such as Old Union Hall and the Mandela Room, leaving those spaces more available for larger crowds. "This project is going to elevate what campus is able to offer," Mignone said, "and by freeing up the Mandela Room and the Old Union Hall for larger-based events, it also feels like we're sort of 'giving them back' to campus to create more flexible opportunities to hold alternate programs."

QSR Magazine
Aug 7th, 2026
Panera names Andy Rebhun CMO.

Panera names Andy Rebhun CMO. Aug 7 2026 Panera Bread announced that Andrew Rebhun has joined the company as Chief Marketing Officer (CMO). Mr. Rebhun will lead all aspects of marketing at Panera, including Brand & Creative, Digital & Loyalty, Menu Innovation and Media. Rebhun will be based out of Panera's current support center in Newton, MA and report to Chief Executive Officer Paul Carbone. He joins the company's executive leadership team on August 17. "I am thrilled to welcome Andy to my leadership team at Panera. His extensive expertise in the restaurant industry and focus on brand building, customer engagement, loyalty and growth strategy will be invaluable as we continue to transform our business," said Paul Carbone, Chief Executive Officer, Panera Bread. "Andrew brings a strong track record of delivering impact and I look forward to the vision and energy he will bring to our business as we work to deepen our relevance and drive demand with our guests." Mr. Rebhun brings extensive restaurant and consumer marketing experience, having led growth, brand transformation, digital commerce, loyalty, and customer experience initiatives for leading restaurant brands. Most recently, as Chief Marketing & Experience Officer at CAVA, he oversaw Brand, Marketing, Digital, Loyalty, Communications, Catering and Guest Experience during a period of rapid growth and national expansion. Previously, as CMO of El Pollo Loco, he led the company's marketing and digital transformation, accelerating loyalty and e-commerce growth. He also held several marketing leadership roles at McDonald's, where he helped scale key digital and delivery initiatives. Rebhun succeeds current CMO Mark Shambura in the role, who departs the company this month. Shambura played a significant role in shaping the company's brand evolution and rapid menu innovation. "Mark has been instrumental in helping launch our Panera RISE strategy and leading his team to set the foundation for Refreshing Our Menu and Igniting Value," Carbone said. "We are grateful for his leadership, his partnership across the organization and the many contributions he has made to strengthening our brand, advancing our strategy and supporting our people."

Hamra Enterprises
Jul 29th, 2026
Hamra Enterprises expands Panera Bread presence in Greater Houston with second café opening in Katy.

Hamra Enterprises expands Panera Bread presence in Greater Houston with second café opening in Katy. July 29, 2026 Family-owned franchisee continues Texas growth with seven planned Houston-area locations by the end of 2026. Greater Houston's food scene continues to grow as Hamra Enterprises expands its Panera Bread(R) footprint, bringing fresh-baked offerings, new jobs and community partnerships to Katy. The family-owned restaurant franchisee, headquartered in Springfield, Missouri, opened its newest Panera Bread location at 25546 Kingsland Blvd., Katy, TX 77494, with an upcoming grand opening celebration on Wednesday, August 5, 2026. The Katy location follows Hamra's first Texas café, which opened in Spring on July 16, marking the company's entry into its 12th state. The Katy café is the second of seven planned Panera Bread locations across Houston, Spring, Katy and Conroe, representing the largest single-market launch in Hamra Enterprises' history. A Panera Bread franchisee since 1998, Hamra Enterprises has grown its Panera portfolio to 88 cafés across eight states through a community-focused approach to restaurant operations. With the Katy opening, Hamra now operates 191 locations under the Panera Bread, Wendy's and Noodles & Company brands, employing more than 6,000 people across 12 states. Guests at the new Katy café can enjoy Panera Bread favorites, including freshly baked bread, signature mac and cheese, soups and sandwiches. The location also features free Wi-Fi, an outdoor patio, Rapid Pick-Up(R), drive-thru service and delivery through the Panera App and website. The expansion reflects Hamra Enterprises' continued investment in Greater Houston through restaurant development, employment opportunities and community involvement. The company's Houston-area Panera Bread locations will offer the brand's menu, customer experience and loyalty offerings, including the MyPanera(R) program. The grand opening celebration begins at 9:30 a.m. with a ribbon cutting at 10:05 a.m., featuring remarks from Hamra Enterprises CEO Mike Hamra and Katy Mayor William "Dusty" Thiele, along with the Katy High School cheer team. As part of the celebration, the first 100 dine-in guests with any purchase received a free You Pick Two Certificate, providing one certificate per month for an entire year. The seven Greater Houston-area Panera Bread cafés expected to open by the end of 2026 include: * 3548 Rayford Rd., Spring, TX 77386 - opened July 16 * 25546 Kingsland Blvd., Katy, TX 77494 - opened August 5 * 12220 FM West 1960 W, Houston, TX 77065 * 19506 Katy Freeway, Houston, TX 77094 * 22521 Tomball Pkwy., Suite 125, Houston, TX 77070 * 1302 West Davis, Suite F, Conroe, TX 77304 * 13704 Northwest Freeway, Houston, TX 77065 Along with its expansion, Hamra Enterprises continues its partnership with Make-A-Wish(R) Texas Gulf Coast and Louisiana as its local Houston-area nonprofit partner. The collaboration supports the organization's mission of creating life-changing experiences for children with critical illnesses. Since 1976, Hamra Enterprises has contributed more than $7.2 million to nonprofit partners nationwide. The company's Houston expansion adds the region to a growing list of communities where Hamra aims to establish a presence beyond restaurant operations through local engagement and charitable efforts.

KCUR
Jul 28th, 2026
Panera to relocate headquarters from Missouri to the Boston area.

Panera to relocate headquarters from Missouri to the Boston area. St. Louis Public Radio | By Rob Edwards Published July 28, 2026 at 3:49 PM CDT The company said the move to Massachusetts will centralize operations, while Panera maintains a support center in St. Louis. Panera is moving its headquarters from St. Louis County to the Boston area, according to an internal memo shared with employees this week. The move, scheduled to take place in July 2027, marks the end of an era for Panera in the St. Louis region, where the company has maintained its corporate roots for decades. In the memo, CEO Paul Carbone said the company plans to maintain a support center in St. Louis. However, many employees currently based in St. Louis, along with some remote workers, will be asked to relocate to the new headquarters in Weston, Massachusetts. Panera opened its first bakery-cafe in Kirkwood in 1987 under the name St. Louis Bread Co. In 1997, the name officially changed to Panera and stores began to expand across the country. There are now more than 2,200 Panera locations in the United States and Canada. Panera has maintained several corporate headquarters in the region, most recently moving from Sunset Hills to Fenton in 2023.