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Enterprise Service Desk Analyst
Confirmed live in the last 24 hours
Locations
Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Confluence
JIRA
Linux/Unix
Communications
Requirements
  • Willingness to work shifts and weekends
  • Technology enthusiast
  • Good communication and problem-solving skills
  • A keen desire to explore and learn new concepts, systems and technologies
  • Bachelor's Degree, preferably in a technical field such as Computer Science, Engineering or equivalent
  • CompTIA A+ certification
  • Experience with Jira, Confluence and ServiceNow
Responsibilities
  • 1st line of contact for all employee IT service requests and issues including:
  • Linux, Mac, Windows desktop hardware and software
  • VPN / Remote Access
  • Third-party and in-house software
  • Capture, validate, log, categorize, prioritize service requests and issues
  • Perform initial triage and provide solutions within agreed SLA
  • Escalate complex issues promptly to the next level of support
  • Effectively communicate status updates and monitor issues to closure
  • Contribute to knowledge base articles to share knowledge
  • Develop and improve problem solving troubleshooting workflows for issues and incidents
Interactive Brokers

1,001-5,000 employees

Multinational brokerage firm
Company Overview
IBKR is on a mission to transform how millions of people trade around the globe. The company operates the largest electronic trading platform in the US by number of daily active users.
Benefits
  • Competitive Pay with discretionary bonus packages which include company stock grants
  • Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage
  • Daily Lunch Allowance
  • 401K Retirement Savings Plan (generous company match)
  • Wellness Incentives
  • Flexible Spending Accounts
  • Paid Personal Time and Sick Leave