Internship

Ticket and Fan Services Academic Internship

Spring 2025

Posted on 9/23/2024

Philadelphia Eagles

Philadelphia Eagles

1,001-5,000 employees

Professional NFL football team in Philadelphia

No salary listed

Philadelphia, PA, USA

Requires on-site presence in Philadelphia, PA.

Category
Sales & Account Management
Required Skills
Sales
Communications
Salesforce
Customer Service
Connection
Connection
Connection
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Requirements
  • Must be a current student and able to receive academic credit
  • Customer service experience
  • Excellent verbal, written, and interpersonal communication skills required
  • Availability to work evenings and weekend events when necessary
  • This position requires being on-site in Philadelphia, PA
Responsibilities
  • Assist with incoming calls and emails to the Ticket Office and assist visitors at the ticket windows
  • Manage and maintain customer and season ticket member accounts
  • Learn and use the Archtics ticketing system for account updates and management
  • Learn and use SalesForce CRM database for account updates
  • Assist with data entry including, SBL information, customer information, and financial information
  • Assist Special Event Ticket Manager with all non-Eagles events including event set-up, ticket on-sales, and distribution
  • Work all exclusive Season Ticket Member events as well as all Eagles games and any other special events held at Lincoln Financial Field
  • Assist staff within the Ticket Operations, Guest Services, and Season Ticket Member Experience Departments with day-to-day operations
  • Assist with day-to-day Game Day Staff communication via phone and email
  • Analyze employee feedback to identify areas of improvement
  • Assist in the response of fan suggestions, questions, complaints or comments via phone and email
  • Assist in operational support of Guest Services locations
  • Support the lost and found program, including logging, returning and donating items
  • Become proficient in ABI MasterMind program and assist in updating event schedules and employee files for Game Day Staff
  • Assist with event day preparation, including copying and organizing materials and equipment
  • Support the Fan Experience department with planning, logistics, and execution of Game Day Staff Hiring, Game Day Staff Trainings, Game Day Staff Appreciation Days, and Game Day Staff Post-Season Party
  • Assist staff within the Ticket Operations, Guest Services, and Season Ticket Member Experience Departments with day-to-day operations
  • Work all events at Lincoln Financial Field as well as Game Day Staff related events

The Philadelphia Eagles are a professional American football team based in Philadelphia, Pennsylvania, competing in the NFL's NFC East division. They generate revenue through various channels, including ticket sales for home games at Lincoln Financial Field, merchandise sales, broadcasting rights, and sponsorship deals. The team actively engages with its fan base through digital content, such as podcasts and video series, which provide insights into the NFL draft process, team strategies, and player performances. Unique to the Eagles is their strong focus on fan engagement, offering a variety of content that keeps fans informed and entertained. The goal of the Philadelphia Eagles is to maintain a strong presence in the sports entertainment market while fostering a loyal community of sports enthusiasts.

Company Size

1,001-5,000

Company Stage

Growth Equity (Non-Venture Capital)

Total Funding

$664M

Headquarters

Philadelphia, Pennsylvania

Founded

1933

Simplify Jobs

Simplify's Take

What believers are saying

  • The Eagles' 2025 NFL Draft strategy ensures long-term sustainability with affordable, young players.
  • Hiring Scot Loeffler as QB coach could improve offensive strategies and game performance.
  • The Super Bowl Mic'd Up video release boosts fan engagement and digital presence.

What critics are saying

  • Releasing Darius Slay may weaken the Eagles' defensive capabilities and team performance.
  • Prioritizing big-ticket retentions over defensive players could create lineup gaps.
  • Relying on younger players may lead to inexperience in high-stakes games.

What makes Philadelphia Eagles unique

  • The Eagles prioritize community engagement through partnerships like Recovery Centers of America.
  • They focus on retaining key players like Saquon Barkley to maintain competitive performance.
  • Their digital content strategy, including exclusive videos, enhances fan loyalty and engagement.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Mental Health Support

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Company Match

401(k) Retirement Plan

Company News

Forbes
Apr 28th, 2025
What We Learned About The Philadelphia Eagles From The 2025 Nfl Draft

PHILADELPHIA, PENNSYLVANIA - DECEMBER 31: Dallas Goedert #88 of the Philadelphia Eagles spikes the. More ball after scoring a touchdown during the fourth quarter against the Arizona Cardinals at Lincoln Financial Field on December 31, 2023 in Philadelphia, Pennsylvania. (Photo by Mitchell Leff/Getty Images) Getty ImagesFor the Philadelphia Eagles, the plan set into motion during the offseason reached its logical conclusion over the three days of the 2025 NFL Draft. The team chose to prioritize several big-ticket retentions — extending Saquon Barkley, keeping Zach Baun and Jordan Mailata — over defensive linemen Milton Williams and Josh Sweat, defensive backs C.J. Gardner-Johnson and Isaiah Rodgers and backup quarterback Kenny Pickett.Naturally, Howie Roseman cannot simply spend beyond the salary cap he must adhere to the way 31 other NFL teams do. But he can rely on a scouting department which produced 12 of the 22 starters for Philadelphia’s 2024 Super Bowl champion team through the draft, many of them taken well after the end of the first round, to build both frontline replacements and depth.So while there are some unresolved questions — notably, how the tight end position will shake out by the time the Eagles begin playing in September — many of the positions that looked thin just after free agency began have been filled by competitions among younger (read: more affordable) players.With linebacker Jihaad Campbell at 31 — the Eagles traded up one spot to get him — followed by safety Andrew Mukuba at 64, defensive tackle Ty Robinson at 111, cornerback Mac McWilliams at 145 and linebacker Smael Mondon at 164, the Eagles utilized their first five picks on the defensive side of the ball

Forbes
Apr 23rd, 2025
On The Clock: How The Nfl Draft Shapes Futures And Defies Prediction

2024 NFL Draft: Early afternoon during first day of the 2024 NFL Draft in Detroit, Michigan on. More Thursday April 25, 2024. Photo taken by Mark LaSotaAs the 2025 NFL Draft rapidly approaches, team executives will be tasked with making crucial leadership decisions that will shape the futures of their franchises. Many Super Bowl championship rosters have been built by front offices through the draft. The ultimate decision-making authority for these selections typically rests with the general manager (GM), who essentially oversees most personnel-related transactions. NFL GMs have a multifaceted role and are primarily responsible for managing free agency, facilitating trades, and directing draft strategies.In the NFL, a GM’s job security is often tied to their performance in the draft, particularly based on their first-round selections

Scout Esale
Apr 7th, 2025
Philadelphia Eagles set to release Darius Slay after NFL Super Bowl win

Philadelphia Eagles set to release Darius Slay after NFL Super Bowl win.

PR Newswire
Mar 17th, 2025
Recovery Centers Of America And Philadelphia Eagles Launch Life-Saving Addiction Treatment Initiative

Leading addiction treatment provider teams up with hometown Eagles to promote mental health awareness and substance use disorder treatmentKING OF PRUSSIA, Pa., March 17, 2025 /PRNewswire/ -- Recovery Centers of America (RCA), a leader in evidence-based substance use disorder and mental health treatment, today announced a multi-year partnership with the Philadelphia Eagles, establishing RCA as a proud partner of the team. This strategic alliance unites two influential organizations committed to making a positive impact that will extend from Philadelphia to communities across the nation

USA Football
Mar 7th, 2025
Jalen Hurts wished to run up the rating a little bit extra on the Chiefs within the Tremendous Bowl

The Philadelphia Eagles lastly launched their very own Tremendous Bowl Mic'd Up video and it's every little thing you want almost a month for the reason that victory.

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