Director - Partner Success

Salary Range: 135000 to 150000 (Currency: USD) (Pay period: per-year-salary)

Job Duties – What you’ll be doing

• Serve as the primary relationship owner for key partner accounts, building trust and credibility across all stakeholder levels


Strategic Partner Management
• Serve as the day-to-day relationship for key partner accounts, building trust and deep understanding across executive, clinical, administrative, and technical stakeholders
• Effectively communicate the vision for and benefits of our partnership to stakeholders at all levels of the partner organization
• Set and manage toward annual goals in collaboration with partners, driving key business results such as patient engagement, growth, clinical quality, and revenue
• Lead quarterly business reviews (QBRs), developing key analysis and insights and driving alignment on progress and health of partnerships
• Act as the internal champion for partner satisfaction and success, consistently bringing the voice of the customer to internal teams 
• Identify and cultivate growth opportunities within existing partnerships, including expansion to new sites, populations, or service lines


Patient Engagement & Activation 
• Own and monitor partner-specific patient engagement KPIs; collaborate across internal teams to improve activation, retention, and satisfaction.
• Support the design and implementation of enrollment workflows tailored to the partner’s patient and provider needs.
• Lead educational sessions with partner practices to drive understanding and adoption of engagement tools and processes.
• Co-develop targeted outreach strategies with marketing and engagement teams, including campaigns, events, and materials tailored to local populations.
• Use data and feedback to identify barriers to activation and work collaboratively with partners to implement creative, patient-centered solutions.
• Elevate the voice of the patient and provider in shaping engagement strategies by incorporating real-time feedback and frontline experience into continuous improvements


Program Performance Management 
• Maintain operational dashboards to provide transparent KPI progress and tracking
• Monitor and report on key outcomes (e.g., engagement, clinical quality, cost & utilization, and patient experience metrics); use insights to drive actionable feedback and results
• Proactively identify risks, troubleshoot issues, and escalate as appropriate to maintain trust and partnership momentum.
• Identify areas for improvement based on KPIs, operational workflows, and patient and provider experiences
• Identity ways technology and operational initiates can further equitable access to care and support the complex needs of families and caregivers
• Translate partner feedback into programmatic enhancements or internal process improvements

Requirements – What we look for in you

• 5+ years of experience in customer success, partner management, or strategic operations in healthcare
• Proven ability to manage complex partnerships and deliver measurable results
• Strong customer mindset with a focus on partner and patient impact
• Skilled at building trust with executive, clinical, and operational stakeholders
• Excellent written, verbal, visual, and presentation skills
• Proactive problem-solver with strong risk identification and mitigation skills
• Comfortable working in fast-paced, ambiguous, and cross-functional environments
• Proficiency with project management tools and methods (e.g., dashboards, diagrams, gantt charts)

We’re founded by a patient and caregiver, and we’re a remote-first company. This means our values are at the heart of everything we do, and while we’re located all across the country, these principles are what tie us together around a common identity:

• Relentless focus on patients and caregivers. We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do.
• Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families, and personal experiences, we recognize the seriousness of our patients’ circumstances and meet that challenge every day with empathy, compassion, kindness, joy, and most importantly – with hope.
• Seek to understand, and stay curious. We start by listening to one another, our partners, our patients, and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn.
• Embrace the opportunity. We are energized by the importance of our mission and bias toward action.