Full-Time

Senior Customer Success Manager

Confirmed live in the last 24 hours

Balbix

Balbix

51-200 employees

AI-driven automated cybersecurity platform

AI & Machine Learning
Data & Analytics
Cybersecurity

Senior

San Jose, CA, USA

Required Skills
Communications
Requirements
  • Bachelor's / Master’s degree in computer science or related technical field
  • 5+ years of experience of which minimum 3+ years experience working in customer-facing roles like CSM / TAM
  • Knowledge of cyber security domain required
  • Outstanding presentation and communication skills
  • Experience directly working with senior customer stakeholders (up to CXO levels)
  • Passion for problem solving and strong organizational skills
  • Experience with Big4 consulting is a big plus
Responsibilities
  • Serve as the primary point of contact for customers throughout their entire journey: from onboarding, through adoption, support, expansion, and renewals
  • Develop a trusted advisor relationship with customer stakeholders and executive sponsors
  • Proactively engage with customers in driving business outcomes, identifying and eliminating roadblocks to successful adoption
  • Create and deliver success plans built around customer’s desired outcomes and drive product adoption and growth
  • Lead various customer engagement activities including QBRs, onboarding meetings, renewals management, etc.
  • Develop / refine Customer Success playbooks for maximum effectiveness and efficiency
  • Lead growth by identifying upsell or cross-sell opportunities into new use cases and teams
  • Measure, track, and deliver on various CS metrics including adoption, expansion, advocacy, customer satisfaction, project progress, usage, etc.

Balbix is renowned for its comprehensive Security Cloud platform, utilizing advanced AI to dynamically automate and measure cyber risk, which is crucial for making informed cybersecurity decisions in large enterprises. The company’s culture emphasizes continuous innovation in cybersecurity risk management, with a focus on providing actionable insights and quantifiable metrics to Fortune 500 companies. This fosters a workplace that is at the forefront of advancing enterprise-level cybersecurity solutions, making it an attractive environment for professionals passionate about leveraging technology to safeguard digital assets.

Company Stage

Series C

Total Funding

$101.6M

Headquarters

San Jose, California

Founded

2015

Growth & Insights
Headcount

6 month growth

7%

1 year growth

21%

2 year growth

42%