Full-Time
Senior Customer Success Manager
Confirmed live in the last 24 hours
Balbix
51-200 employees
AI-driven cybersecurity risk management platform
Senior
San Jose, CA, USA
Position requires onsite presence in San Jose, CA.
- Bachelor's / Master’s degree in computer science or related technical field
- 5+ years of experience of which minimum 3+ years experience working in customer-facing roles like CSM / TAM
- Knowledge of cyber security domain required
- Outstanding presentation and communication skills
- Experience directly working with senior customer stakeholders (up to CXO levels)
- Passion for problem solving and strong organizational skills
- Experience with Big4 consulting is a big plus
- Serve as the primary point of contact for customers throughout their entire journey: from onboarding, through adoption, support, expansion, and renewals
- Develop a trusted advisor relationship with customer stakeholders and executive sponsors
- Proactively engage with your customers in driving business outcomes, identifying and eliminating roadblocks to a successful adoption
- Create and deliver on success plans built around the customer’s desired outcomes and drive product adoption and growth
- Lead various customer engagement activities including QBRs, onboarding meetings, renewals management etc.
- Develop / refine Customer Success playbooks for maximum effectiveness and efficiency
- Lead growth by identifying upsell or cross-sell opportunities into new use cases and teams
- Measure, track and deliver on various CS metrics including adoption, expansion, advocacy, customer satisfaction, project progress, usage etc.
Balbix provides a cybersecurity platform that uses artificial intelligence to help businesses manage and lower their risk of data breaches. The main product, Balbix Security Cloud, gathers data from various security and IT tools to give companies a clear picture of their cybersecurity risks, quantified in monetary terms. This helps businesses identify and prioritize vulnerabilities, allowing them to address security issues more effectively. Balbix serves a wide range of clients, from small teams to large Fortune 500 companies, and operates on a subscription model where clients pay to access the platform. Additionally, Balbix offers professional services like implementation support and training to enhance the user experience. The goal of Balbix is to automate cybersecurity processes and provide real-time visibility into security posture, enabling clients to respond to threats more swiftly.
Company Stage
Series C
Total Funding
$101.6M
Headquarters
San Jose, California
Founded
2015
6 month growth
↑ 11%1 year growth
↑ 16%2 year growth
↑ 45%
Simplify's Take
What believers are saying
- Balbix's partnerships, such as with TRINEXIA, expand its market reach and distribution capabilities.
- The introduction of the BX4 engine, powered by Nvidia AI, enhances Balbix's analytical capabilities and risk visibility.
- The addition of seasoned executives like Marene Allison to the advisory board strengthens Balbix's strategic direction and industry expertise.
What critics are saying
- The rapidly evolving cybersecurity landscape requires continuous innovation, which can be resource-intensive and challenging.
- Dependence on AI and automation may lead to over-reliance, potentially overlooking nuanced security threats.
What makes Balbix unique
- Balbix leverages AI to quantify cybersecurity risk in monetary terms, providing a unique and actionable perspective for businesses.
- The Balbix Security Cloud consolidates data from various security and IT tools, offering a comprehensive and real-time view of a company's security posture.
- Balbix's automation of CIS Benchmark requirements and mapping to the MITRE ATT&CK Framework sets it apart in compliance and vulnerability management.
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