Workers Compensation Claims Technician

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Are you looking for an opportunity to join a claims team with a fast-growing company that has consistently outpaced the industry in year-over-year growth? Liberty Mutual Insurance has an excellent claims opportunity available for Workers’ Compensation Claims Technicians!

As a Workers’ Compensation Claims Technician you will help people resolve problems. You will provide excellent customer service to a wide range of people, including injured workers, employers, medical personnel, attorneys, and agents. We offer variety in your position - in the people you interact with and the cases you handle. This position will also provide you with an opportunity to handle disputed and litigated cases. You will use your investigative and negotiation skills in a fast-paced environment while protecting the assets of the company. In addition to a wide range of benefits, as a direct employee, your insurance education and training are paid by Liberty Mutual Insurance.

Candidates must reside within 50 miles of Lake Oswego, OR; Chandler, AZ; Las Vegas, NV; or Rocklin, CA, and will be required to work onsite twice a month. Those located outside a 50-mile radius of Rocklin, CA but within California may be eligible for 100% remote work, provided they have direct experience with Workers Compensation. Please note that this policy is subject to change.

This position may be filled as a Workers Compensation Claims Technician or a Senior Workers Compensation Claims Technician. The salary range posted reflects the range for the varying pay scale across various locations.

Responsibilities:

• Conduct investigations including, but not limited to assessing policy coverage, contacting insureds, injured workers, doctors’ offices, and other parties to determine compensability and establish reserves
• Set-up claims and update the loss to reflect actual circumstances
• Determine the need for independent adjusters or independent medical examiners.
• Evaluate claim for potential fraud
• Assess actual damages associated with claims and conduct negotiations to settle claims
• Be involved with litigated claims as necessary.

• Bachelors degree preferred, continuing insurance education desired
• At least 3 years experience handling Workers’ Compensation claims
• Thorough knowledge of insurance coverages, contracts & claims handling guidelines
• Multi-state experience preferred
• Experience with disputed and/or litigated claims
• Ability to analyze written reports, such as medical records and legal documentation
• Ability to communicate effectively with people from all backgrounds and uphold our high standard of customer service
• Negotiation and settlement skills
• Hard work, honesty, integrity and unwavering business ethics
• Detail-oriented organizational skills in a multi-tasking environment
• Success driven individual who has demonstrated success in a claims adjusting role

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.  

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.  

We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.  

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits 
 
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 
 
Fair Chance Notices 

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco