RN Care Manager
NC, High Point
Confirmed live in the last 24 hours
Cityblock Health

501-1,000 employees

Tech-driven healthcare provider
Company Overview
Cityblock's mission is to improve the health of underserved communities by creating solutions that are designed specifically for Medicaid and lower-income Medicare beneficiaries. The company delivers better care to where it’s needed most, investing upstream in highly personalized, prevention-oriented health and social care to ultimately drive down costs and improve outcomes.

Company Stage

Series D

Total Funding

$897.1M

Founded

2017

Headquarters

Brooklyn, New York

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

32%
Locations
High Point, NC, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
R
CategoriesNew
Data & Analytics
Requirements
  • Graduate of an accredited school of nursing (R.N.)
  • Basic Life Support (BLS) certification is a requirement
  • Active RN License in the state(s) practicing Unrestricted Driver’s License
  • 3+ Years of experience
  • Comfortable using technology to support members without in-person contact (telephone and text etiquette, virtual visit platforms, etc.)
  • Understanding of how to use scheduling platforms to ensure accurate appointment scheduling and management
  • Understanding of how to use electronic health record systems and/or care facilitation platforms to ensure accurate documentation
  • Proficient in collecting member clinical and demographic data and documenting appropriately in a timely manner
  • Versed in Motivational Interviewing and Trauma Informed Care principle
  • Strong problem solving skills - can make difficult decisions and knows when to collaborate with other team members
  • Able to provide creative solutions to challenges within the healthcare system that are impeding optimization of members’ care and health
  • Growth and learning mentality, ability to think outside the box, go outside the bounds of “traditional” responsibilities
  • Adaptable to change and prepared for frequent, fast-paced changes and shifting priorities
Responsibilities
  • Receives members from engagement and care team
  • Describe program expectations (e.g., length) and goals to members
  • Complete self-efficacy and relevant condition-specific screeners with members
  • Complete additional tools or screeners as needed, including relevant behavioral health screeners (e.g., PHQ9, GAD-7, AUDIT, DAST-10)
  • Triage members with need for behavioral health programming
  • Conduct an in-person clinical exam, if appropriate
  • Collaborate with care team members to determine need for member placement in a different program (e.g., lower or higher intensity programs)
  • Prep and active participant in case conference, leading discussion as appropriate
  • Develop care plan with the member, collaborate with Community Health Partner on social needs as needed
  • Regular check-ins with member as guided by program
  • Follow-up on routine therapeutic interventions by internal or external providers (in collaboration with care team)
  • Address and responds to member needs and delegate tasks in timely fashion
  • Collaborate on a panel of members assigned to your care team to provide clinical support, including health maintenance, chronic disease management and co-occurring psychiatric disorder support
  • Medication reconciliation, administration, compliance, education and home monitoring
  • Address contracted and company prioritized quality gaps and ensure proper chart documentation and codes (ICD or CPT) are included in the encounter as supporting evidence of gap closure
  • Support members in achieving their care plan goals
  • Utilize our care facilitation, electronic health record and scheduling platforms as needed to collect data, document member interactions, organize information, track tasks, and communicate with your team, members, and community resources