Inside Sales Representative

Inside Sales Representative, Field Sales Support

Do you want to accelerate your career within Sales? Do you want to play an important role in supporting both our partners and end customers? Are you eager to join the global industry leader in video management software? Then we have the ideal job for you!

We are looking for our next colleague to join our Field Sales Support team. In this role, you will provide critical sales support across both the Channel team and the Field Sales organization, with a primary focus on Milestone Care renewals, partner onboarding, and end customer engagement.

This is a sales support function, designed to reduce administrative burden on the field teams and maximize pipeline coverage through proactive outreach and engagement.

At Milestone, we believe that the Inside Sales Representative position is a key part of our sales ecosystem. We offer a motivating and supportive work environment where your contributions will be recognized and valued.

When joining Milestone, you can look forward to being part of a company with an impressive growth history and an embracing and second-to-none People-First Culture.

Join a team with high aspirations.

The Inside Sales Representative will join our Field Sales Support team. As part of this team, you will work alongside friendly colleagues who are focused on driving revenue through Care renewal pipeline management, partner onboarding, and end customer outreach.

We foster a culture of camaraderie and continuous learning. You’ll receive training tailored to your role and career goals, with opportunities for long-term growth and development within our sales organization.

Your main responsibilities will be:

• Support both Channel Partners and Field Sales teams with activities that increase Care renewal rates and strengthen customer engagement.
• Proactively manage a pipeline of both active and expired Care agreements within your assigned territory or account base.
• Educate partners on the benefits of Milestone Care and help them position these effectively to end customers.
• Conduct end customer outreach to discuss expiring or expired Care agreements, identify needs, and route leads to appropriate sales teams.
• Onboard new Partners applying to our Partner Program.
• Collaborate with both the Channel and Field Sales teams to identify gaps in coverage and accelerate partner and customer engagement.
• Maintain accurate activity, opportunity, and pipeline records in Salesforce, ensuring high-quality data.

What you’ll do on a day-to-day basis:

• Engage both Channel Partners and End Customers on topics related to Care renewals, partner program value, and account status.
• Create quotes for Channel Partners and support quoting for Field Sales as needed.
• Complete partner discovery and onboarding forms in Salesforce and support basic assessment steps.
• Re-engage existing partners that are no longer transacting and pass qualified interest to Channel Management.
• Collaborate with Field Sales to identify end-user accounts with expiring Care or strategic potential.
• Conduct daily outbound outreach (calls, emails) to resellers and end customers around Care renewals and open opportunities.
• Capture all relevant activities in Salesforce with attention to detail, next steps, and clear outcomes.
• Manage the team inbox to route inquiries and requests appropriately. 

What we imagine the ideal candidate profile to look like:

• Bachelor’s Degree preferred, but not strictly necessary
• Minimum 1-2 years sales experience (inbound or outbound). Experience with outbound outreach is a plus.
• Ability to communicate effectively with both channel partners and end customers.
• Fluent in English, both written and verbal
• Experience with Salesforce is an advantage
• Strong preference is for candidates to be on the East coast (no relocation will be provided)

About Milestone

At Milestone, your work goes beyond what the human eye can see. With our unique video technology software, you help people make wiser and more responsible decisions — in and beyond security. Whether you advance our software, inspire new integrations, or elevate our customers, you are part of a growth company recognized by the industry.

We have a unique People First approach to everything we do — and it’s not just empty words. Being part of a fun, friendly, and flexible environment, you’ll find that working here almost feels like home away from home. Learn more at: http://milestonesys.com/career 

Careers where you see, think, and go beyond the obvious.

Apply Today