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Field Support Coordinator
Swing Shift
Posted on 11/23/2022
Phoenix, AZ, USA
Experience Level
Desired Skills
  • Experience in operations management, operations planning, or project management at a fast-paced start-up or tech company
  • Ability to work both remotely and on-site in one or more of our San Francisco offices and garages
  • You are a tenacious team player, with a bias toward action and a continuous improvement mindset. You work well with others
  • Tough problems and setbacks do not deter you; you see them as exciting challenges and growth opportunities
  • Competency in G-Suite products (Slides, Sheets, Forms), and Microsoft products (Word, Excel, Powerpoint)
  • The ability to communicate key issues coherently and confidently to diverse stakeholder groups
  • Based on existing concept of operations you will further engage a diverse set of stakeholders to develop and mature executable operational procedures and checklists to enable a safe, efficient on-road vehicle recovery and retrieval operations team
  • Lead and assist in the communication, execution and documentation of procedures for on-road vehicle recovery and retrieval operations
  • Hire, grow, develop, manage, and lead a team of on-road Field Support Representatives in the safe, efficient execution of autonomous vehicle recovery and retrieval operations
  • Cross-train with Operations Coordinators to learn additional skills and provide greater operational flexibility for the team
  • Work cross functionally with all autonomous vehicle operations and fleet management to enable end-to-end safe, efficient execution, and continuous operational improvement
Desired Qualifications
  • Operational experience with a large, 24/7 frontline workforce
  • Mobility or transportation experience, particularly with a large fleet
  • Entrepreneurial experience/ownership mentality or other innovation history
  • Competency in Jira, Jama, Lucidchart, Smartsheets, and/or Looker
  • Enthusiasm for the potential of autonomous driving to move life forward in our cities and improve road safety

1,001-5,000 employees

Self-driving car service
Company Overview
Cruise's is building self-driving vehicles to improve life in our cities. The company makes autonomous, sustainable, self-driving EVs.
  • Flexible vacation
  • Paid holidays
  • Paid parental leave
  • Fertility & family expansion benefits
  • 401k matching program
  • Monthly social events
  • Community volunteering programs
  • Healthy meals & snacks for onsite employees
  • Quarterly offsites & working retreats
  • Monthly wellness stipend
  • Mental health support
  • Professional development programs
  • On-site gym in SF HQ
  • Commuter benefits for onsite employees
  • Medical, dental & vision coverage
Company Core Values
  • Stay safe
  • Stay focused
  • Own it
  • Seek truth
  • Work together
  • Be humble